Senior Technical Account Manager

7 hours ago

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $145k - $160k / year

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Account Manager

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Axonius

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Axonius is a company that provides a comprehensive platform for cybersecurity asset management and SaaS management. It offers solutions that give IT and security teams a complete inventory of their assets, uncover security issues, and automate remediation actions. Axonius connects to hundreds of data sources to aggregate, normalize, deduplicate, and correlate asset data, helping organizations manage risk, decrease incident response times, and automate processes. The platform is particularly useful for managing a sprawling array of devices, users, software, SaaS applications, and cloud services, enabling businesses to inform strategy and eliminate manual, repetitive tasks.

Cybersecurity Asset Management • Asset Inventory • IT Asset Visibility • Cybersecurity Solutions • Network Security

501 - 1000 employees

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

💰 $200M Series E on 2022-03

📋 Description

• Train customers on how to use the product. • Confidently demonstrate all new features as they are added. • Build customer relationships and ensure the relationships remain a positive experience. • Proactively engage with customers to find additional use cases for their environment. • Conduct regular meetings and QBRs with both the technical and executive customer teams. • Work with customers and the product team on feature requests and ensure their expectations are met in a timely manner. • Triage escalations of tickets from the customer support team and engage the appropriate resources to expedite a resolution for the customer.

🎯 Requirements

• At least 4 years industry experience in a customer facing role within software and/or technology • Strong understanding of how Internet protocols work (HTTP/HTTPS, SMTP, SSH, SMB, FTP, Telnet, LDAP/LDAPS etc.) • Basic understanding of data formats and structures (JSON, CSV, SQL/NoSQL, etc.) • Knowledge of networking topology, network configuration and components (firewalls, routers, etc.), endpoint security technologies (AV, EDR, malware detection etc.), cloud security principles, and vulnerability management • Strong verbal and written communication skills • Capable of presenting technical information to technical and non-technical audiences • Self driven problem solver who thrives in a fast paced environment • Provide a customer focused approach and a strong sense of ownership over customer results • Basic understanding of Python • Demonstrate critical thinking skills

🏖️ Benefits

• Stock options • Attractive benefits • Annual bonus