Senior Technical Account Manager

March 6

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Aiven

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Aiven is a data and AI platform that enables businesses to stream, store, and serve data across major cloud providers in a simple and secure manner. It provides a unified platform that leverages widely adopted open technologies to optimize cloud costs, enhance security and compliance, and accelerate application development. Aiven's services include support for popular data technologies like Apache Kafka, PostgreSQL, MySQL, and more, allowing enterprises to manage data infrastructure efficiently and focus on innovation instead of maintenance. The platform also emphasizes AI-driven insights for workload optimization and offers transparent pricing to avoid cost surprises. Aiven's solutions cater to a wide range of industries, from retail to fintech, supporting both startups and large enterprises around the globe.

Databases • Cloud • PostgreSQL • InfluxDB • Redis

501 - 1000 employees

💰 $210M Series D on 2022-05

📋 Description

• We’re a global team of over 400 people, working together to push the boundaries of open-source technology and multi-cloud solutions. • Our vision is to become the trusted Data & AI Platform for everyone, leveraging the most popular open-source technologies like Apache Kafka®, Aiven for PostgreSQL®, Aiven for Clickhouse®, and Aiven for OpenSearch®. to help companies accelerate time-to-market, drive efficiency, and build innovative solutions across any cloud. • Our Customer Growth team plays a crucial role in our growth and profitability. We want to be the trusted data source data platform for everyone. • The TAM is a technical professional who helps optimize Aiven’s customer experience and accelerate time-to-value when using Aiven’s Open Source services. • Suitable candidates must have proven experience in the following areas that will be required in their day-to-day job: Apache Kafka, PostgreSQL, OpenSearch, or Clickhouse. • TAMs will also be involved in every stage of enterprise customer/partner development on Aiven.

🎯 Requirements

• Experience in a customer facing technical role; experience building relationships with executive and technical decision makers. • Fluency in one or more programming languages such as Java, Python, Go or Ruby. • Ability to understand customers’ technical requirements on an architectural level and articulate to the Product team or supporting Solution Architecture team. • Experience implementing proof of concepts as needed, to work with Aiven services in order to address business requirements. • Knowledgeable of public clouds (AWS, Google or Azure) and in the areas of compute, storage - block and object, networking, and security groups. • Linux operating system; demonstrable experience using various Linux utilities and tools (installation, securing system, storage, etc.) and a good grasp of networking basics like DNS and VPC. • A fairly deep conceptual and hands-on understanding of Kafka and at least one of Cassandra or Opensearch (Elasticsearch). • Demonstrable use of a relational databases preferably PostgreSQL and/or MySQL (migration experience from Oracle to PostgreSQL is an asset). • Excellent communication, project management, presentation, and problem-solving skills required with ability to build trusted relationships with premier enterprise customers and partners. • Attention to detail, good problem solving and project management skills. • Strong verbal and written communication skills, ability to work well with cross-functional teams, including Sales, Support, Engineering, Product Management and Consulting Services. • Ability to manage multiple projects and tasks, determine project urgency and execute detailed action plans in collaboration with experience driving change on behalf of customers. • Customer relationship management is highly desired.

🏖️ Benefits

• Participate in Aiven’s equity plan • With Aiven locations spanning the globe, we want all of our crabs to find the right balance with our hybrid work policy • Get the needed equipment to set yourself up for success • Step up your career game with real employer support (use one of our learning platforms, annual learning budget, and more) • Get holistic wellbeing support through our global Employee Assistance Program