Senior Technical Account Manager

February 21

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $160k - $220k / year

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Account Manager

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AI21 Labs

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AI21 builds market-leading models for the enterprise.

201 - 500 employees

📋 Description

• We are seeking an experienced and technically proficient Account Manager to manage one of our largest and most strategic accounts on the West Coast. • This role demands extensive experience in enterprise account management and deep technical expertise, particularly in Generative AI and VPC deployments. • The ideal candidate will be a strategic advisor and trusted partner to the account, driving business outcomes and ensuring the successful deployment and adoption of our solutions. • Develop and maintain strong relationships with key stakeholders, serving as the primary point of contact. • Understand the account business objectives and align our solutions to meet their needs. • Drive customer satisfaction and ensure successful outcomes by managing the entire customer lifecycle. • Conduct regular on-site visits to the customer’s office to strengthen relationships and ensure alignment on priorities. • Leverage deep technical knowledge to design and implement solutions that address the account's unique challenges. • Collaborate with R&D, Algo and other technical teams as needed. • Provide technical guidance and support to Apple’s technical and product teams, ensuring seamless integration and optimal use of our solutions. • Work closely with the AI21 internal team to ensure cohesive and effective account management. • Collect feedback and insights to inform continuous improvement of our solutions and guide product development. • Identify challenges and opportunities within the account, including expansion opportunities, and communicate them to internal teams to influence product roadmap decisions.

🎯 Requirements

• 10+ years of experience in customer-facing technical roles, with a focus on large enterprise accounts. • Deep technical expertise in Generative AI and Virtual Private Cloud (VPC) environments. • Strong hands-on experience with production-level code development and deployment. • Proficiency in Python and other relevant programming languages. • Exceptional communication and interpersonal skills, with the ability to engage effectively with C-level executives. • Client-focused approach with a commitment to driving customer success. • Advantage: Experience working with Large Language Models (LLMs) and cutting-edge AI technologies. • Advantage: Familiarity with the AWS environment, including LLM deployment services and AI-specific hardware.