Lead Technical Account Manager

4 days ago

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NICE

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Big data capture and analysis • Multi-channel interactions Recording • Financial crime solutions • Customer experience management solutions • Security and public safety solutions

5001 - 10000

Description

• At NICE, we don’t limit our challenges. We challenge our limits. • Our TAMs are seasoned account management and technical resolution professionals. • The Lead TAM is responsible for resolving complex problems and providing excellent technical and customer service. • Join an ever-growing, market disrupting, global company where the teams work in a fast-paced, collaborative, and creative environment!

Requirements

• 10 years in a Technical/Service role in software, telecommunications or in customer service, call/contact center and/or service delivery • Demonstrated technical problem solving proficiency • Excellent analytical and advanced troubleshooting skills with end-users/customers • Excellent customer service and communication skills, both verbal and written