Senior Technical Account Manager - Remote

November 14

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Mattermost

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🔐 Security

🏢 Enterprise

🏛️ Government

💰 $50M Series B on 2019-06

Description

• Mattermost provides secure, workflow-centric collaboration for technical and operational teams. • We serve industries requiring nation-state-level security with customers from tech giants to government agencies. • The role involves guiding customers through Mattermost implementation and integration as the communication platform for their teams. • Key tasks include identifying integration points and evolving onboarding processes through continuous improvement. • This highly technical role requires a growth mindset and involves solving customer challenges across diverse technologies.

Requirements

• 5+ years of Technical Account Management, Customer Support, or Solution Engineering experience. • Ability to read and understand code in modern programming languages and SQL. • Proficiency in Linux and troubleshooting Linux-based services. • Practical experience with Docker and Kubernetes. • Understanding of DevOps, IT operations, security, cloud, microservices, and container platforms. • Experience using Git/Github and Bash. • Outstanding written and verbal communication skills. • Excellent presentation skills for advanced technical concepts. • Experience leading technical solutions and engaging with IT executives. • AWS or Azure experience is a plus. • Ability to travel up to 15%.

Benefits

• The total compensation package may include a sign-on bonus, stock options, and discretionary awards. • Full range of medical, financial, and/or other benefits, including 401(k) eligibility and various paid time off benefits (vacation, sick time, parental leave). • Colorado: Includes other elements dependent on the position offered, such as unlimited vacation. • Washington: Includes stock options, and employees are eligible for unlimited vacation.