Senior Technical Account Manager

November 22

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HiveMQ

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HiveMQ - Enterprise MQTT Broker • MQTT Consulting • Empower companies to connect millions of devices • Professional Services around MQTT and HiveMQ • IoT

51 - 200 employees

Founded 2012

📡 Telecommunications

🏢 Enterprise

💰 Series A on 2022-05

Description

• To be an integral part of our Customer Success team by making sure our clients receive top service by maintaining relationships with HiveMQ’s current clients, addressing their technical needs as well as finding opportunities for expanding our client base. • Increase our customers' trust in and success with the HiveMQ Platform • Proactively help customers with current and future challenges by demonstrating how various products and services can be best utilized. • Act as the technical liaison to our customers, check-in regularly and provide architectural support, support them in building technical proofs of concept and showcase new products. • Internally representing the customer’s voice towards the HiveMQ Product Management to ensure our products continue to provide the best possible value for our customers. • Work in close collaboration with the HiveMQ technical support team to guarantee that our documentation and knowledge base constantly improves, keeping our ease of use promise

Requirements

• Bachelor’s degree in a related technical field or equivalent practical experience. • Supported enterprise level accounts on their technical success journey successfully. • Experience in direct customer communication, interfacing with executive stakeholders, driving technical implementation or transformation programs. • Experience managing high impact cross functional projects • Experience in distributed systems with messaging or database technology • Experience in designing architecture and proofs of concept • Excellent communication and writing skills in English • Familiarity with modern cloud architectures