Senior Technical Account Manager

November 15

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💰 $14M Seed Round on 2022-10

Description

• Own all customer relationships, including implementation and ongoing product and technical support • Create scalable, repeatable implementation paths based on customer type and technical architecture, including timelines, milestones, and resourcing requirements • Develop a scalable ticketing system for customer issues, including prioritization, SLAs, and workflows to ensure efficient issue resolution and tracking • Regularly engage with customers beyond issue resolution to share product updates, announce new features, and invite participation in beta programs • Provide insights to engineering based on customer feedback and experiences to guide future product improvements • Work closely with engineering to gain in-depth knowledge of our API, product limitations, best practices for implementation, and planned roadmap

Requirements

• 5+ years of experience, 3+ years in a customer-facing role • Strong understanding of APIs, integration processes, and e-commerce platforms (Shopify, Amazon, Magento, WooCommerce, etc.) • Experience in managing technical projects with structured timelines, deliverables, and resource coordination • Proven ability to troubleshoot complex technical issues and guide customers through technical challenges • Strong technical writer

Benefits

• Offers Equity