Federal Technical Account Manager

3 days ago

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Horizon3.ai

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cybersecurity • penetrationtesting • AI • purpleteams • infosec

51 - 200

Description

• Get to Know Us: Horizon3.ai is a fast-growing, remote cybersecurity company dedicated to the mission of enabling organizations to proactively find, fix and verify exploitable attack vectors before criminals exploit them. • What You’ll Do: We are seeking a dedicated and experienced Technical Account Manager (TAM) with a focus on federal and DOD accounts across multiple verticals to join our fast-growing team. • Responsibilities include managing federal, DOD, and Defense Industrial Base (DIB) customer accounts and developing strong relationships to tailor offerings to their needs. • Proactively identifying customer needs and potential challenges, suggesting solutions that improve their experience and enhance their cybersecurity posture.

Requirements

• Bachelor’s degree in Cybersecurity, Information Technology, Computer Science or related fields. • 3+ years of experience in federal or DOD customer-facing roles such as Customer Success, Account Management, or Client Services within a SaaS or cybersecurity environment. • Related Military Occupational Skill (MOS) + direct work experience may substitute degree requirements. • In-depth knowledge of cybersecurity practices and principles; possession of relevant certifications (e.g., CompTIA Security+, Certified Ethical Hacker, CISSP, OSCP) is preferred. • Understanding of government IT systems, architecture, and networking. • Working knowledge of federal and DOD cybersecurity regulations regarding information handling and compliance. • Working knowledge of DIB complex, associated risks, and solutions. • Prior experience in the Intelligence Community (IC) and active/recent clearance is beneficial. • Exceptional communication, interpersonal, and customer service skills. • Strong analytical skills with the ability to identify user trends and discern customer needs. • Experience with CRM software (e.g., Salesforce, HubSpot) and Customer Success software (e.g., Gainsight, ClientSuccess). • Ability to work independently and in a team, establishing successful customer-focused initiatives. • Excellent problem-solving skills with the ability to identify issues, resolve them quickly, and prevent them from reoccurring.

Benefits

• Inclusive Team: We value diversity and promote an inclusive culture where everyone can thrive. • Growth Opportunities: Be part of a dynamic and growing team with numerous career development opportunities. • Innovative Culture: Work in a collaborative environment that encourages creativity and out-of-the-box thinking. • Remote Work: We are a 100% remote company. Enjoy the flexibility to work in the way that supports you and brings out your best. • Competitive Compensation: We offer competitive salary and benefits which includes health, vision & dental care for you and your family, a flexible vacation policy, and generous parental leave.