Technical Account Manager

5 days ago

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Kantata

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Resource Management • Operations Management • Financial Management • Business Intelligence • Project Management

501 - 1000

Description

• The Kantata Cloud for Professional Services™ gives businesses the clarity, control, and confidence they need to optimize resource planning and elevate operational performance. • Our purpose-built software is helping over 2,500 professional services organizations in more than 100 countries focus on and optimize their most important asset: their people. • By leveraging Kantata, professionals gain access to the information and tools they need to win more business, ensure the right people are always available at the right time, and delight clients with exceptional project delivery and outcomes. • Kantata is well-capitalized, hiring, and growing our loyal and diversified customer base faster than we ever have. • Most importantly, we have a clear vision of where we’re going and how to get there. (Hint: It involves you.) • Did we mention that Kantata is also an awesome place to work? You’ll have the opportunity to work in a dynamic environment with a team that loves what they do.

Requirements

• 5+ years of experience in a Technical Account Manager or client management role, preferably with a SaaS company • Knowledge of enterprise/systems/integration architectures and data architecture standards, frameworks, and practices along with common integrations technologies, such as SOAP, JSON, REST, APIs, XML, business process automation, and data integration tools • Bonus points if you have: used Netsuite, Intacct, Quickbooks, Salesforce, Jira, MS Dynamics, iPaaS platforms like Dell Boomi, Mulesoft, Snaplogic, Workato, or Informatica! • Ability to read and understand code and had exposure to software development lifecycle • Understanding of modern web technologies and accessibility (client-server, DOM, REST API, HTML/CSS/ Javascript and Saas/PaaS architecture) • Strong understanding of PSA concepts and the importance of service delivery in optimizing client success • Excellent communication and interpersonal skills, both written and verbal. • Exceptional problem-solving and analytical skills, with the ability to identify root causes and develop effective solutions. • Experience in collaborating effectively with cross-functional teams, including sales, support, engineering and product management. • Strong sense of ownership and accountability for client satisfaction and service delivery success. • Willingness to travel occasionally to meet with customers, not expected to exceed 5% • Flexibility for occasional meetings, availability, or duties outside of normal business hours.

Benefits

• An intentionally engaging and collaborative culture - ditch the silo! • Strong work-life balance that’s a true focus of the company • The chance to learn from some of the best people in the business • A vibrant, collaborative and devoted team, who still makes time for fun