Technical Account Manager - Fintech

October 31

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Plaid

WebsiteLinkedInAll Job Openings

501 - 1000

Description

• We believe that the way people interact with their finances will drastically improve in the next few years. • We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. • Plaid powers the tools millions of people rely on to live a healthier financial life. • We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. • Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. • Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. • At Plaid, our mission is to unlock financial freedom for everyone. • There has never been a better time than now to start building the future of fintech with us. • The Technical Account Management function at Plaid is a team of individuals passionate about helping customers connect their technical goals and challenges with Plaid solutions. • We play a crucial role in a customer's success by providing proactive strategic and technical guidance, which enables growth, expansion, and deeper customer relationships. • Our goal is to ensure every customer becomes a lifelong Plaid champion and advocate. • You will be a highly visible technical and product expert in Plaid's offerings, working with some of Plaid’s largest and most strategic customers in the Fintech segment. • You will own many customer relationships simultaneously and stay up to date on Plaid's technological improvements and new product offerings. • You will work in partnership with Account Manager(s) and several other cross-functional teams, and you will be the primary driver of the design and execution of technical strategies to help our customers achieve their goals.

Requirements

• 5+ years of experience in a client-facing and / or technology-focused role where business experience and technical acumen was combined. Experience working with enterprise customers is strongly preferred. • Experience managing customer relationships independently and building / executing technical strategies to make customers successful with new technologies. • Excellent project management and communication skills with a strong ability to provide technical details to both technical and non-technical audiences, simplifying complexities in a concise / clear manner. • Have a deep / thorough understanding of API’s, databases, system infrastructures, and architecture. • Self-starter who takes initiative and possesses strong troubleshooting skills to guide customers through complex or escalated issues. • Ability to collaborate cross-functionally with different teams, levels of seniority, and influence structure / process to ensure everyone can meet their goals and timelines. • Ability to work under pressure to meet deadlines and navigate unexpected roadblocks with a customer-first attitude and a strong sense of empathy. • Willing and able to travel as needed to customers, office, team events, etc.

Benefits

• Target base salary for this role is between $135,000 and $201,960 per year. • Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. • Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). • Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. • Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.