Technical Account Manager

October 19

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Description

• Serve as the primary technical point of contact for assigned accounts, acting as a bridge between the customer, support team and development team. • Work closely with sales and various 3rd party companies to support our customers' needs. • Provide technical support to solve customer issues with the product by applying advanced troubleshooting methods to determine the root cause of the issue. • Monitor assigned accounts to ensure timely solutions and communications with customers. • Demonstrate operational excellence. • Develop and maintain a deep understanding of the product and technical capabilities of the company. • Proactively identify and mitigate risks that could impact customer satisfaction. • Contribute to new projects and services as the company evolves and expands. • Work effectively both independently and as a team player. • Proactively seek improvements to meet company goals. • Participate in regularly scheduled customer conversations, maintaining professionalism and rapport while working remotely. • Other projects as assigned.

Requirements

• Minimum 3 years' experience in account management with proven technical expertise. • Background in IT and application support. • Critical thinker with experience holding effective, strategic calls with all types of clients. • Proven experience in account management or customer-facing roles. • Demonstrated de-escalation skills. • Proficiency in Microsoft Office products. • Strong organization and time management skills. • Excellent verbal and written communication skills.