Technical Account Manager

October 17

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SecurityScorecard

WebsiteLinkedInAll Job Openings

Third party security • risk management • vendor risk management • security ratings • Threat Intelligence

501 - 1000

💰 $180M Series E on 2021-03

Description

• As a Technical Account Manager at SecurityScorecard, you will serve as a trusted advisor to our clients, • ensuring they derive maximum value from our platform and services. • You will be responsible for managing the technical aspects of client relationships, • understanding their unique business requirements, • and providing tailored solutions to address their cybersecurity challenges. • Serve as the primary point of contact for assigned clients, • building strong relationships and understanding their technical and business objectives. • Conduct onboarding sessions to ensure smooth integration of SecurityScorecard's platform with clients' existing systems and workflows. • Collaborate with clients to develop customized solutions and strategies that align with their cybersecurity goals and regulatory compliance requirements. • Provide technical guidance and support to clients, • troubleshooting issues, and resolving inquiries in a timely and efficient manner. • Proactively monitor clients' security ratings and performance metrics, • identifying potential risks or areas for improvement. • Act as a liaison between clients and internal teams, • advocating for client needs and ensuring timely delivery of services and support. • Deliver regular reports and updates to clients, • highlighting key insights, trends, and recommendations to enhance their security posture. • Stay informed about industry trends, emerging threats, and best practices in cybersecurity to provide proactive guidance and recommendations to clients. • Collaborate with Sales and Product teams to identify opportunities for upselling or cross-selling additional products and services to existing clients. • Continuously strive to improve customer satisfaction and loyalty through proactive communication, responsiveness, and delivering value-added services.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field. • 5+ years of experience in a technical account management or customer success role within the cybersecurity industry. • Strong understanding of cybersecurity concepts, technologies, and best practices. • Excellent communication and interpersonal skills, with the ability to effectively communicate technical information to non-technical stakeholders. • Demonstrated ability to manage multiple client accounts simultaneously, prioritize tasks, and meet deadlines. • Experience with CRM systems (e.g., Salesforce) and proficiency in using collaboration tools (e.g., Slack, Zoom). • Highly organized, detail-oriented, and customer-focused mindset. • Ability to work independently and collaboratively in a fast-paced, dynamic environment. • Certifications such as CISSP, CISM, or CISA are a plus.

Benefits

• Specific to each country, we offer a competitive salary, stock options, Health benefits, and unlimited PTO, • parental leave, • tuition reimbursements, • and much more!