Technical Account Manager

August 14

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InfluxData

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Creators of InfluxDB, the leading time series database for real-time analytics.

Database • IoT • Monitoring • InfluxDB • Telegraf

201 - 500

Description

• Proactively working with customers, taking ownership of their success and ensuring full adoption of the InfluxData Platform • Problem-solving, debugging and troubleshooting to resolve customer issues • Advocating for customers by addressing bugs, feature requests and translating their input into actionable insights for product development • Developing a deep understanding of the customer's technical landscape to identify needs, drive product utilization and highlight upsell opportunities • Guiding customers through the adoption of new features or transitions, ensuring smooth implementation • Collaborating across internal teams during escalations to assess risks and coordinate technical resolutions • Documenting customer environments and modifications, while monitoring and reporting on case metrics • Supporting customers globally through various channels and hosting recurring sync sessions to review tactical and strategic objectives

Requirements

• Minimum of 4 years of technical work experience in support, development or engineering, with customer-facing experience • Excellent English communication skills, both written and verbal, with a team-focused and collaborative mindset • Empathy for people facing technical challenges, with strong problem-solving abilities • Proficiency in at least one scripting language (Ruby, Python, Bash, etc.) • Extensive experience with databases, including clustering, high availability (HA) services, load balancing, automation, monitoring and configuration management • Strong knowledge of networking, HTTP(S), RESTful APIs, with experience in containerization and cloud environments (GCP, Azure, AWS, Kubernetes) • Experience with DevOps practices and tools in public cloud environments • Broad understanding of database management and data vendor technologies

Benefits

• Medical/dental/vision insurance with 100% coverage for employees and dependents • Company contribution to your FSA • Flexible Time Off - take the time you need • Life Insurance, short and long term disability insurance • 401k • Wellness programs • Annual professional development budget • Financial planning and legal advice