Technical Account Manager

June 4

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Comet

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Machine Learning • Data Science • Developer Tools • Software

51 - 200 employees

Description

• Actively serve global accounts including some of the world’s leading organizations in financial services, insurance, pharmaceuticals, transportation, and technology. • Drive value for customers by helping them achieve their business and technical outcomes. • Gain an understanding of customer’s use cases and machine learning goals to ensure Comet is strategically aligned to their desired business outcomes. • Project manage the deployment and roll out of Comet across customer’s data science teams. • Identify adoption and growth potential in your portfolio and advise your team and customers accordingly. • Conduct periodic customer health checks to identify risk and work with your team to create and execute plans to reduce this risk. • Collaborate cross functionally across teams including Customer Engineering, Sales and Product to ensure customers' success with focus on adoption, value and retention. • Provide continued input and ideas to scale and improve internal processes and increase operational efficiency for the customer success organization. • Leverage Customer Health analytics to identify customer upsell opportunities & churn risks.

Requirements

• 4+ years of experience working directly with customers and partners in the data science and machine learning domain, or in the data management space: big data and analytics, data integration, major cloud platforms (AWS, GCP, Azure). • 4+ years of people management experience with customer success, technical consulting, professional services, or related customer-facing organizations. • Strong track record of managing a portfolio of customers to drive product adoption, or responsible for delivering complex customer projects. • Proven ability to manage competing priorities in a fast-paced environment. • Travel a couple of times per quarter, or more, as the business requires.

Benefits

• 11 paid holidays • Generous Accrued Time Off increasing with years of service • Generous paid sick time • Annual day of service