Technical Account Manager

6 days ago

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Rootstock Software

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cloud ERP • ERP • manufacturing cloud ERP • planning and production • SaaS

51 - 200

Description

• Technical account managers (TAMs) serve as technical guides who develop and strengthen customer relationships. • TAMs have technical backgrounds and sales knowledge, plus the ability to understand an organization's niche technical needs. • Responsible for developing close relationships with strategic customers, providing proactive guidance to help identify and address potential problems. • Work collaboratively with customers to plan for successful deployments and realize optimal performance and growth. • Help customers gain visibility into Rootstock’s current and future solutions to plan for and meet long-term technology goals. • Manage internal and external communications with stakeholders, including but not limited to C-level executives.

Requirements

• Bachelor’s degree from an accredited college or university, preferably in Engineering, Computer Science, Information Technology, or related field. • 5+ years in technical support, IT consulting, system engineering, or similar role that requires problem-solving and technical engagement with products or services. • Advanced certifications related to ERP systems, Salesforce, and/or complex enterprise SaaS platforms. • Proven track record of working in customer-facing roles, demonstrating strong capabilities in managing customer relationships and understanding customer needs. • Experience managing cross-functional projects with a high attention to detail. • Excellent verbal and written communication skills, with the ability to convey complex technical details in a clear, understandable manner to both technical and non-technical stakeholders. • High level of customer service skills, including empathy, responsiveness, and a strong commitment to resolving customer issues. • Flexible and quick learner with the ability to juggle and complete multiple priorities and projects (internally and externally) in a fast-paced, ever-changing environment. • Strong analytical and diagnostic skills, with the ability to analyze technical challenges and derive actionable insights.

Benefits

• Competitive compensation • World-class benefits • Work-life balance (flexible schedules, telecommuting, flexible time off) • Opportunity to work alongside an amazing and supportive team