Rootstock Software
Rootstock Software is a prominent provider of cloud-based enterprise resource planning (ERP) solutions built on the Salesforce Platform. Specializing in manufacturing industries, Rootstock ERP enhances operational efficiency by offering robust solutions covering sales, order management, production, supply chain, and financials. By integrating seamlessly with Salesforce, Rootstock offers manufacturers a comprehensive view of customer interactions and supply chain processes, bolstered by advanced analytics and artificial intelligence capabilities.
cloud ERP • ERP • manufacturing cloud ERP • planning and production • SaaS
Technical Account Manager
October 30, 2024
🇺🇸 United States – Remote
💵 $120k - $175k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
🧑🔧 Technical Account Manager
Rootstock Software
Rootstock Software is a prominent provider of cloud-based enterprise resource planning (ERP) solutions built on the Salesforce Platform. Specializing in manufacturing industries, Rootstock ERP enhances operational efficiency by offering robust solutions covering sales, order management, production, supply chain, and financials. By integrating seamlessly with Salesforce, Rootstock offers manufacturers a comprehensive view of customer interactions and supply chain processes, bolstered by advanced analytics and artificial intelligence capabilities.
cloud ERP • ERP • manufacturing cloud ERP • planning and production • SaaS
📋 Description
• Technical account managers (TAMs) serve as technical guides who develop and strengthen customer relationships. • TAMs have technical backgrounds and sales knowledge, plus the ability to understand an organization's niche technical needs. • Responsible for developing close relationships with strategic customers, providing proactive guidance to help identify and address potential problems. • Work collaboratively with customers to plan for successful deployments and realize optimal performance and growth. • Help customers gain visibility into Rootstock’s current and future solutions to plan for and meet long-term technology goals. • Manage internal and external communications with stakeholders, including but not limited to C-level executives.
🎯 Requirements
• Bachelor’s degree from an accredited college or university, preferably in Engineering, Computer Science, Information Technology, or related field. • 5+ years in technical support, IT consulting, system engineering, or similar role that requires problem-solving and technical engagement with products or services. • Advanced certifications related to ERP systems, Salesforce, and/or complex enterprise SaaS platforms. • Proven track record of working in customer-facing roles, demonstrating strong capabilities in managing customer relationships and understanding customer needs. • Experience managing cross-functional projects with a high attention to detail. • Excellent verbal and written communication skills, with the ability to convey complex technical details in a clear, understandable manner to both technical and non-technical stakeholders. • High level of customer service skills, including empathy, responsiveness, and a strong commitment to resolving customer issues. • Flexible and quick learner with the ability to juggle and complete multiple priorities and projects (internally and externally) in a fast-paced, ever-changing environment. • Strong analytical and diagnostic skills, with the ability to analyze technical challenges and derive actionable insights.
🏖️ Benefits
• Competitive compensation • World-class benefits • Work-life balance (flexible schedules, telecommuting, flexible time off) • Opportunity to work alongside an amazing and supportive team
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