Technical Account Manager

5 days ago

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Kantata

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Resource Management • Operations Management • Financial Management • Business Intelligence • Project Management

501 - 1000

Description

• Manage a portfolio of enterprise-level clients, fostering strong relationships and ensuring their satisfaction\n• Gain in-depth understanding of each client's business and SX product installations to identify specific service needs\n• Develop and implement comprehensive service plans aligned with client requirements and program/delivery standards\n• Drive the adoption of proactive service and support mechanisms\n• Act as a primary point of contact for clients\n• Collaborate closely with internal teams, including sales and support\n• Analyze client feedback and proactively recommend improvements\n• Stay up-to-date on industry trends and best practices

Requirements

• 5+ years of experience in a Technical Account Manager or client management role, preferably with a SaaS company\n• Knowledge of enterprise/systems/integration architectures and data architecture standards, frameworks, and practices along with common integrations technologies\n• ability to read and understand code and had exposure to software development lifecycle\n• Strong understanding of PSA concepts and the importance of service delivery in optimizing client success\n• Excellent communication and interpersonal skills, both written and verbal\n• Exceptional problem-solving and analytical skills, with the ability to identify root causes and develop effective solutions\n• Experience in collaborating effectively with cross-functional teams\n• Willingness to travel occasionally to meet with customers, not expected to exceed 5%

Benefits

• An intentionally engaging and collaborative culture - ditch the silo!\n• Strong work-life balance that’s a true focus of the company\n• The chance to learn from some of the best people in the business\n• A vibrant, collaborative and devoted team, who still makes time for fun