Digital Technical Account Manager

6 days ago

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Invoca

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Inbound Call Marketing • Call Tracking • Call Intelligence • Pay-Per-Call Advertising • Phone Leads

201 - 500

Description

• As a Digital Technical Account Manager, you will join Invoca's Customer Success team to play a meaningful role in driving product adoption and expansion for target accounts within Invoca’s self-serve, Digital customer segment. • You will provide tactical guidance for Invoca customers to navigate the technical aspects of our technology to help drive incremental value from our products. • You will lead the successful planning and execution of strategic, technical customer initiatives spanning various industries and use cases. • You will coordinate effectively with cross-functional stakeholders to solve problems and identify how your customers can benefit from new solutions and features. • This technical and hands-on position requires you to work in a team and individual work setting, contributing to all aspects of Digital customer success including enabling other team members through templates and process designs, advocating on behalf of your customers for product enhancements, and advising customers on how to succeed using Invoca.

Requirements

• 4+ years of successful technical account management, implementation, or deployment experience in a customer-facing role required. • Working knowledge and functional understanding of front-end web languages including JavaScript, HTML, and CSS. • Customer-first mentality; ability to empathize and create customer loyalty. • Experience in scoping, clarifying objectives, dealing with ambiguity/under-defined problems, advocating for simplification, and influencing teams. • Excellent oral and written communication skills - communicating with both internal and external stakeholders. • Strong organizational and analytical skills and the ability to work at a highly detailed level. • Knowledge and experience using APIs, webhooks, and general data transfer architectures and techniques. • Ability to deeply articulate and compare customer needs along with their relevant business value to both internal technical and non-technical audiences.

Benefits

• Paid Time Off - Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy, starting at 20 days off, for all full-time employees. We also offer 16 paid holidays, 10 days of Compassionate Leave, 3 days volunteer time and more. • Healthcare - Invoca offers a health care program that includes medical, dental and vision coverage. There are multiple plan options to choose from so you can make the best choice for yourself, partner and family. • Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%. • Stock options - All employees are invited to ownership in Invoca through stock options. • Employee Assistance Program - Invoca offers well-being support on issues ranging from personal matters to everyday life topics through the WorkLifeMatters program. • Paid Family Leave - Invoca offers up to six weeks 100% paid leave for baby bonding, adoption, and caring for family members. • Paid Medical Leave - Invoca offers up to twelve weeks 100% paid leave for childbirth and medical need. • Sabbatical - We thank our long-term team members with an additional week of PTO along with a bonus after 7 years of service. • Wellness Subsidy - In further support of your well-being, Invoca provides a wellness subsidy that can be applied to a gym membership, fitness classes and more.