Technical Account Manager

6 days ago

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Postman

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software • APIs • API development • Saas • API Management

501 - 1000

Description

• Act as the primary technical liaison for large, strategic accounts, building strong relationships with key stakeholders. • Provide expert guidance on Postman’s API capabilities, helping customers design custom solutions and integrations tailored to their specific environments. • Collaborate with customers to develop best practices, playbooks, and strategic plans for API management and adoption within their organization. • Develop and implement a reporting structure for executive-level metrics to demonstrate the ongoing impact of Postman’s solutions. • Organize and lead training sessions, workshops, hackathons, and other enablement activities to promote the effective use of Postman across the customer’s organization. • Serve as the first point of contact for technical issues, providing timely assistance and coordinating with internal teams to resolve complex challenges. • Develop templates, frameworks, and reusable assets that can be applied to other accounts, contributing to the scalability of Postman’s customer success initiatives.

Requirements

• 5+ years of experience in a Technical Account Manager, Solutions Architect, or similar customer-facing technical role. • Deep understanding of API technologies and experience with custom development and integrations in complex enterprise environments. • Proven ability to manage large, strategic accounts with a focus on driving value and customer satisfaction. • Strong project management skills with a demonstrated ability to document, track, and report on multiple initiatives simultaneously. • Exceptional communication and interpersonal skills, with the ability to build strong relationships with both technical and non-technical stakeholders. • Experience with enablement and training, including the creation of educational resources and leading workshops or training sessions. • A bachelor's degree in computer science, engineering, or a related field; relevant certifications or advanced degrees are a plus.

Benefits

• Full medical coverage • Flexible PTO • Wellness reimbursement • Monthly lunch stipend