Senior Technical Account Manager

February 11

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Account Manager

🦅 H1B Visa Sponsor

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Snowflake

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Snowflake is a cloud-based data-warehousing company that provides an innovative platform for data storage, processing, and analytics. It enables organizations to handle large volumes of data efficiently, facilitating insights and business intelligence. Snowflake's architecture supports various data workloads, making it a versatile solution for enterprises looking to leverage their data for strategic decision-making.

Data Warehousing • Cloud • Analytics • Data Lake • Marketing Analytics

5001 - 10000 employees

Founded 2012

🏢 Enterprise

☁️ SaaS

📋 Description

• Build the future of the AI Data Cloud. Join the Snowflake team. • Snowflake’s Account 360 team is expanding! We are looking for a Senior Technical Account Manager to join our team. • This role combines technical and commercial responsibilities. On the technical side, you will become the post-sales technical lead for your assigned customer’s workloads running on Snowflake. • You will also engage support and other cross-functional team members to expedite the resolution of customer issues, be proactive in educating customers post-production, and provide them with technical guidance. • On the commercial side, you will work closely with the account team to drive growth for your assigned customer’s use cases by engaging with stakeholders and developing actionable plans. • This will require you to leverage your technical skills and expertise to engage and communicate effectively at all levels within an organization. • You possess a positive attitude and outlook and enjoy working with a high-performing, fast-paced team. • You are results-oriented, leveraging data, metrics, and open feedback to make operational, tactical, and strategic decisions. • Willingness to travel regionally to customer locations, deliver on-site solutions, and build strong customer relationships.

🎯 Requirements

• B.S. or M.S degree in Computer Science, Information Systems, Engineering, or equivalent practical experience • Hands-on experience with Python, SQL, or Scala • 8+ years of experience managing enterprise customer relationships as a Technical Lead or Technical Account Manager or equivalent role • 5+ years of experience working with AWS, Azure, GCP, and/or a private cloud environment • Experience in customer-facing roles such as solutions engineering, technical architecture, or data architecture consulting • Expertise in one of the following industries: Retail/CG, Financial Services, Healthcare, Media & Advertising • Hands-on experience in database management, data engineering, and data science • Experience working within the partner ecosystem as it pertains to Snowflake solutions • Skilled in resolving complex escalations with senior customer executives • Excellent verbal, written, communication, and receptive listening skills • High levels of emotional intelligence (EQ), empathy, proactivity, and the ability to advocate for both customers and internal teams • Successful experience working, collaborating, and establishing relationships with leadership, colleagues, and clients • Excellent team player able to work with virtual and global cross-functional teams