Onit
Onit is a company that specializes in transforming legal operations for leading businesses. Their AI-enabled workflow automation platform, OnitX, facilitates sophisticated legal business processes, helping corporate legal departments modernize and run more efficiently. Onit offers a range of products such as Enterprise Legal Management, Legal Spend Management, and Contract Lifecycle Management, all designed to enhance productivity and decision-making within legal teams. Through innovative technologies, Onit aims to streamline legal operations, improve workflow automation, and provide comprehensive insights to empower better financial management and risk mitigation. With over 3,000 global customers and extensive legal spend data, Onit supports legal departments to manage and improve their business processes effectively.
Process Automation • Legal Technology • Online Project Management • Business Collaboration Tools • Contract Review and Approval
Senior Technical Account Manager
December 20, 2024
Onit
Onit is a company that specializes in transforming legal operations for leading businesses. Their AI-enabled workflow automation platform, OnitX, facilitates sophisticated legal business processes, helping corporate legal departments modernize and run more efficiently. Onit offers a range of products such as Enterprise Legal Management, Legal Spend Management, and Contract Lifecycle Management, all designed to enhance productivity and decision-making within legal teams. Through innovative technologies, Onit aims to streamline legal operations, improve workflow automation, and provide comprehensive insights to empower better financial management and risk mitigation. With over 3,000 global customers and extensive legal spend data, Onit supports legal departments to manage and improve their business processes effectively.
Process Automation • Legal Technology • Online Project Management • Business Collaboration Tools • Contract Review and Approval
📋 Description
• Serve as an advocate and escalation manager for customer accounts • Ensure delivery of world class customer support and services experience • Partner with various Onit teams to be responsive to customer needs • Resolve customer issues in a timely manner • Assist in the renewal process and mentor/train Technical Solutions Specialists and Support Specialists • Identify potential areas of concern for customers • Help resolve support escalations timely • Document customer-specific configurations and commitments
🎯 Requirements
• High EQ: Maintain emotional awareness of self and others • Remains calm and patient under stress • Ability to build rapport, credibility and strong relationships with team, peers and customers • Highly organized with outstanding written and verbal communication skills • Aptitude and appetite to learn new technologies • Proficient troubleshooting and reverse engineering skills • Ability to be self-managed and open to fail forward • 7+ years of customer-facing technical account management, support or service experience • 5+ years of project management experience or working with deliverables/timelines • 2+ years of supervisory or leadership experience • Bachelor’s Degree in Information Systems, Computer Science, or a related field is a plus
Apply NowSimilar Jobs
November 23, 2024
As a Senior Technical Account Manager, offer top-level technical support for managed services clients. Drive technical strategy and resolution in a collaborative, remote environment.
November 22, 2024
As a Senior Technical Account Manager at HiveMQ, manage client relationships remotely, addressing technical needs and expanding client base.
November 14, 2024
Lead Mattermost technical customers in implementation and integration.
🇺🇸 United States – Remote
💵 $113k - $150k / year
💰 $50M Series B on 2019-06
⏰ Full Time
🟠 Senior
🧑🔧 Technical Account Manager
Discover 90,000+ Remote Jobs!
Join now to unlock all job opportunities.
Wall of Love
Frequently asked questions
We use powerful scraping tech to scan the internet for thousands of remote jobs daily. It operates 24/7 and costs us to operate, so we charge for access to keep the site running.
Of course! You can cancel your subscription at any time with no hidden fees or penalties. Once canceled, you’ll still have access until the end of your current billing period.
Other job boards only have jobs from companies that pay to post. This means that you miss out on jobs from companies that don't want to pay. On the other hand, Remote Rocketship scrapes the internet for jobs and doesn't accept payments from companies. This means we have thousands more jobs!
New jobs are constantly being posted. We check each company website every day to ensure we have the most up-to-date job listings.
Yes! We’re always looking to expand our listings and appreciate any suggestions from our community. Just send an email to Lior@remoterocketship.com. I read every request.
Remote Rocketship is a solo project by me, Lior Neu-ner. I built this website for my wife when she was looking for a job! She was having a hard time finding remote jobs, so I decided to build her a tool that would search the internet for her.