Senior Technical Account Manager

December 12

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SentinelOne

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next-generation endpoint protection • endpoint detection & response • threat and malware prevention • exploit prevention • cybersecurity

1001 - 5000 employees

Founded 2013

🔒 Cybersecurity

🤖 Artificial Intelligence

☁️ SaaS

Description

• Own overall relationship with assigned large-scale clients while creating the platform for continuing value growth and re-purchase loyalty toward SentinelOne solution. • Lead complex implementation and onboarding projects for S1 products and services. • Deliver professional and technical account management services following the best practices and established procedures through proactive communication, strategic advisory, technical project management, service reviews, escalation management, training, and more. • Work independently to evaluate a customer’s environment and architecture to deliver the appropriate design and integration solution while maintaining a high satisfaction rate. This includes, but is not limited to evaluating customers' business needs, infrastructure, security, and compliance requirements. • Work closely with Product, Engineering, Support teams as well as Upper Management, and Sales to advocate customer needs, resolve technical & business issues, defining feature requests, identifying growth opportunities, and collecting customers’ feedback. • Work to identify and/or develop upsell opportunities. • Maintain an in-depth understanding of company technology, products, and services. • Contribute to our knowledge base by creating best practices guides and video tutorials. • Handle government entities within SentinelOne FedRamp infrastructure.

Requirements

• Fast learner, team player, problem solver, ability to work in fluctuating workload environment and with a globally dispersed, cross-cultural team • Experience with host base (endpoint agent) security solutions is preferred • Multi OS support experience: Windows, Mac & Linux (mobile platforms - an advantage) • Training delivery experience - Required • MongoDB experience preferred, any previous DB (queries and basic programming) acceptable • Previous scripting experience. At minimum a working knowledge of Python, PHP, and Unix shell scripts

Benefits

• Medical, Vision, Dental, 401(k), Commuter, Health and Dependent FSA • Unlimited PTO • Industry leading gender-neutral parental leave • Paid Company Holidays • Paid Sick Time • Employee stock purchase program • Disability and life insurance • Employee assistance program • Gym membership reimbursement • Cell phone reimbursement • Numerous company-sponsored events including regular happy hours and team building events