VP - Client Services

November 8

Apply Now

Receive Emails with Similar Jobs

Blue Wheel

WebsiteLinkedInAll Job Openings

Social Media • Search Engine Optimization • Graphic Design • Amazon Advertising • Amazon

51 - 200 employees

🛍️ eCommerce

🤝 B2B

Description

• Lead and manage a team of account managers, providing guidance and support to ensure client satisfaction and project success. • Demonstrate skills in managing early-career professionals, fostering their growth and development within the team. • Handle Business Owners (BoBs) and key stakeholders, maintaining strong relationships and aligning services with their business goals. • Manage multiple direct reports, overseeing their performance and providing mentorship as needed. • Develop and maintain strong relationships with key clients, become immersed in their business and disseminate to agency teams • Collaborate with internal teams, including marketing, creative, back-end operations, and analytics, to ensure seamless execution of client campaigns and projects. • Drive the development and implementation of strategic account plans to maximize client retention and growth. • Maintain consistency and high standards of output and client engagement. • Stay informed about industry trends, competitor activities, and emerging technologies to provide strategic recommendations to clients and ideas to internal teams.

Requirements

• 10 years + experience successfully leading a team, preferably in a high-growth or agency environment • 5 years + hands-on experience in Full Service Amazon/marketplace and Omni-Channel Media Planning • Experienced in financial reporting and forecasting • Experience developing department level assessments and actions plans • Obsessed with client experience and problem solving • Driven by KPIs with the soft skills to manage high-level relationships with both clients and employees • Bachelor's degree in Marketing, Communications, Business, or related field, preferred Proficient in Microsoft Office Suite • The smallest detail is your favorite detail! • Self-driven with the ability to work independently • Must be able to understand complex environments and projects, pay attention to details and maintain an organized workflow • Excellent planning, project and time management, and decision-making skills with the ability to self-manage numerous projects simultaneously • Demonstrated project management skills and proven ability to deliver results in a fast-paced, deadline-oriented environment • Creativity and experience bringing new programs and ideas to fruition • Strong interpersonal skills with a focus on teamwork and the ability to foster/maintain relationships across multiple businesses and organizations – You love leading others and helping them develop their skills which then translates to higher retention with our clients