Senior Technical Support Specialist

5 days ago

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Bold Commerce

WebsiteLinkedInAll Job Openings

Ecommerce • Website plugins • Dev • Development Experts • App Customization

201 - 500 employees

Founded 2014

🛍️ eCommerce

☁️ SaaS

💳 Fintech

Description

• Diagnose and resolve complex technical issues using expert problem-solving and analytical skills • Provide front-end web development and support across various platforms, including JavaScript, Liquid, CSS, PHP, and HTML • Manage and troubleshoot eCommerce and CMS platforms such as Shopify, WordPress, Magento, and OpenCart • Work with REST and GraphQL APIs to ensure seamless integrations and solutions • Collaborate with various teams to leverage open-source software and tools such as FTP/SFTP, SSH, and command-line package managers (Composer, npm, Git) • Support end-to-end solutions by understanding backend systems and database management (DBMS)

Requirements

• 5+ years of experience in technical support or a related customer-facing role • Advanced proficiency in HTML, CSS, JavaScript, Shopify Liquid, and jQuery • Strong experience with Chrome Developer Tools and troubleshooting/debugging • Familiarity with distributed source control systems, such as GIT • Experience working with API tools like Postman • Exceptional investigative and analytical skills to identify and resolve complex issues • Excellent communication skills, both written and verbal, with the ability to simplify and explain technical concepts • Ability to thrive under pressure, maintaining professionalism and composure • Enthusiastic about sharing expertise to elevate team performance and enhance the customer experience • Experience creating and maintaining technical documentation and knowledge bases

Benefits

• Competitive compensation that reflects your experience and skills • Employer Paid Health & Dental Benefits, Virtual Care, & Disability top-up - starting day 1! • Virtual mental health and EAP platform for support anytime • Annual Health Benefit ($1,000 per year) to help you thrive! • Working remotely - anywhere in Canada & the United States! • Employee Options to help you grow with us! • Flexible work hours • Annual Bonus Program aligned to your Job Level • Competitive paid vacation days (starting at 3 weeks) • Employer Paid Employee & Family Assistance Program (EFAP)