Instructure
education • learning management system • software as a service • education platform • employee engagement
Bilingual Support Engineer
November 14
Instructure
education • learning management system • software as a service • education platform • employee engagement
Description
• Instructure is a global EdTech leader, serving millions of teachers and students • Seeking experienced bilingual Customer Support Engineer for Canadian team • Support rollout of Canadian National Network to Higher Education partners • Collaborate with Parchment Support team to resolve technical issues • Remote working position based in the Eastern Time Zones of Canada
Requirements
• Minimum 4 years experience as a support engineer or similar role • Proven experience in troubleshooting and problem solving • Honed analytical skills • Fluent and professional oral and written English and French • Excellent customer-facing skills and follow up • BSc in Computer Science or related field preferred • Background with relational databases, SQL scripting • Familiarity with Linux based environments • Analyzing application and server logs • Installation and configuration of applications • Knowledge and use of: bash scripting, XML, HTML 5, Java, JavaScript, JSON, ssh
Benefits
• Competitive salary • Benefits package
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