Global Support Engineer
November 6, 2024
Description
• PingCAP is one world-leading, one-stop, real-time HTAP database solution provider, and our mission is to build a database of the future, made by developers and for developers. • Now our products TiDB have been trusted by large-scale industry leaders and adopted by over 2000 companies across different industries. • As a valued member of our Global Support team, your primary responsibility will be to provide remote assistance to customers in resolving TiDB/TiDB Cloud issues. • You will play a crucial role in ensuring customer satisfaction by delivering effective and timely support.
Requirements
• Bachelor's degree or higher in computer science or a related field from a nationally accredited institution. • 3 years or more of experience in database technical support or related roles. • Proficiency in the operational mechanisms and management of relational databases such as MySQL/Oracle; experience with NoSQL, NewSQL, or related technologies is a plus. • Familiar with Linux/Unix operating systems, understanding of common database business system architectures, and strong experience in troubleshooting and handling major faults. • Strong ability to learn quickly, excellent problem analysis and resolution skills, and the ability to work in a multi-threaded environment; capable of handling urgent situations proactively. • Excellent communication skills, a strong sense of work responsibility, and a collaborative spirit within the team.
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