Account Specialist - Inside Sales Specialist
8 hours ago
Description
• A Little Bit About Boldr • Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. • We are a global team, united by our desire to connect diverse people with common values for boldr impact. • We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner. • Let’s Start With Our Values • Meaningful connections start with AUTHENTICITY • We do our best work by being CURIOUS • We grow by remaining DYNAMIC • Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE • At the heart of great partnerships, we’ll always find EMPATHY • What Is Your Role • The sales representative role is a support and sales position tasked with lead generation, administrative support for account executives, and coordination of project operations functions within the company, focusing on billing, scheduling, and CRM maintenance. • This role is intended to allow motivated and qualified team members to progress in their careers into sales, design, operations, or customer success. • You will be able to learn sales skills and prospecting, design theory, planning, and operations processes. • Why Do We Want You • We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic. • What Will You Do • Maintain accurate task and follow-up actions on all deal-related activity as it relates to outstanding invoices, install dates, COI's, changes, and delivery information between sales and operations. • Responsible for managing and improving the "Job Scope" entry process into Airtable and Eames, acting as 1st-level escalation for errors. • Support the sales and account management team with deal activities such as collection of payment info, updating CRM data, customer service inquiries, and interface with design operations and scheduling. • Clean and maintain prospecting lists for marketing and segmentation. • Manage all inbound lead inquiries via phone and internet forms fill social media and other channels, Conduct initial qualification of customer needs and address questions, and route internally as appropriate. • Enter leads into CRM on qualified projects and assign to sales team members based on lead-rotation and distribution schedule. • Outbound lead generation on new market listings, and stale properties.
Requirements
• You are curious and authentic, just like us! #beboldr • An analytical and critical thinker, with an eye for even the most minute of details • Passionate about client satisfaction. • Experience with Salesforce or other fully integrated CRM or ERP • 2-4 years of customer service experience in handling inbound qualification and outbound lead management as well as interface with the rest of the sales team. • Experience with Google Workspace environment including sheets, slides, and drive • Ability to multitask and prioritize key deliverables over day-to-day operational challenges • 5 years of applicable work experience • Secondary Degree with transferable skills or comparative work experience and or certification
Benefits
• Private Health Insurance • Paid Time Off • Work From Home • Training & Development • Mental Health Program • Philhealth Coverage
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