Tech Support Representative

August 16

Apply Now

Receive Emails with Similar Jobs

Boldr

WebsiteLinkedInAll Job Openings

Helping Companies Build Global Teams Through Ethical Outsourcing

501 - 1000

Description

• This position has primary responsibilities for providing hands-on technical troubleshooting, feature explanation, and best practice guidance for our product. • The technical Support Representative work environment is focused on providing support to customers, partners, and colleagues both in a fast-paced environment. • A successful Technical Support associate operates efficiently in this climate, maintains composure, exhibits professionalism, understands our services, Team needs and delivers the highest level of client satisfaction.

Requirements

• Curious and authentic, just like us! #beboldr • An analytical and critical thinker, with an eye for even the most minute of details • Passionate about client satisfaction • 2+ years of technical support experience: Preferably supporting customers via email and chat. • Experience in providing technical support: installing and uninstalling apps from phones and computers. • General knowledge of how web-based and mobile apps work. • Passion for creating exceptional customer experiences and an ability to use challenging situations as an opportunity to exceed customer expectations. • Ability to thrive in a dynamic and evolving environment – must be adaptable. • Metrics-driven and proven ability to handle a high volume of customer interactions. • Strong conflict resolution skills and even temperament in challenging situations. • Native or near-native written and spoken English. • Ability to properly understand and convey tone via written communications. • Creative problem-solving skills. • Impeccable judgment – the ability to make fact-based decisions that support desired outcomes, particularly in ambiguous situations. • Loads of empathy – you genuinely care! • Proactive attitude and ability to work with limited supervision.

Benefits

• Health Care Coverage • Retirement Fund • Shift Allowance • Internet Allowance • Annual Leave