Key Customer Success Leader - Western Europe
5 days ago
Description
• Booksy connects beauty, wellness and health professionals with local customers, powering millions of appointments annually. • Join a team of 800+ around the world building the fastest growing appointments marketplace. • Make a direct impact helping providers grow their businesses and build loyal client relationships. • Develop trusted relationships with a portfolio of large and important accounts. • Acquire a thorough understanding of key customer needs and requirements. • Provide customized support to configure the application (onboarding). • Be a communication link between Key Accounts and Booksy. • Resolve issues and problems faced by customers and address complaints to maintain their trust and confidence. • Coach, manage and mentor the team: leading meetings, performing 1:1, listening to and giving feedback.
Requirements
• 5+ years of experience in similar areas and proven experience in managing people, plus the ability to roll up your sleeves and be hands-on when needed • Proven experience in managing people, plus the ability to roll up your sleeves and be hands-on when needed • Start up / scale up experience preferred, but not required • A background in beauty, technology, or even both • Excellent communication skills, both written and verbal, and an ability to communicate effectively at all levels of an organization, including executive reporting • Fluency in English (C1+), Spanish; French and other languages are a plus • Global experience and understanding of working across international markets • An open mind and an agile way of working
Benefits
• The opportunity to be part of something big - the world’s fastest growing beauty marketplace. • Flexible working hours and opportunity to work remotely within your country. • Work in a welcoming team which is always ready to help. • Opportunity to develop in an international environment - we have teams in 6 countries. • Additional benefits that might differ depending on the location.
Apply NowSimilar Jobs
November 29
As a Customer Success Manager, support clients in leveraging our software solutions at Unit4. Collaboratively define and guide clients through their tailored success plans.
November 27
As a Client Success Manager at Learnlight, support client relationships and implement training programs remotely.
November 14
Ensuring success and satisfaction for Joomag's mid-size and enterprise customers worldwide.
October 20
Manage customer success for Spanish clients in a FinTech automotive payment solution.