Client Success Manager - French Speaker

November 27

Apply Now

Receive Emails with Similar Jobs

Learnlight

WebsiteLinkedInAll Job Openings

learning • e-learning • language learning • software platforms • online training

201 - 500

💰 Private Equity Round on 2023-03

Description

• Be Part of Our Mission: Learnlight is an EdTech company that’s passionate about putting trainers at the heart of the learning experience. • Your Career Opportunity: Reporting to the Regional Head of Client Success Management, work from home. • Direct impact on building trustful relationships and providing ongoing client support, implement new programs. • Develop a strong relationship with clients, serving as the primary point of contact throughout the program. • Ensure all key client data is tracked in systems and manage learner performance. • Serve as the primary contact for client escalations, handle complaints with appropriate solutions. • Ensure timely program renewals, monitor customer satisfaction, and support Sales in contract renewals. • Identify opportunities for upselling or new product development.

Requirements

• Advanced proficiency in both French and English languages • Exceptional ability to communicate (internally and externally) and foster positive business relations • Be client-centric and have the ability to adapt to different client profiles, including managing difficult conversations • Demonstrate agility and autonomy with technology (Dynamics, Learnlight platform etc.) • Working proficiency in Microsoft Office 365

Benefits

• Work-Life Balance: Benefit from our remote work from home culture, with options to collaborate with colleagues in regional offices (if applicable). Enjoy generous paid time off including public and personal holidays and two company-wide days off per year to recharge. • Learning & Development: Access to language learning, masterclasses and professional development opportunities with a culture of coaching and constructive feedback. • Community Events: Make new friends and connect with colleagues at virtual wellbeing sessions, team-building activities and informal social clubs. • Company News: With regular updates on our internal networking platform, you’ll always be connected with the latest developments. • Cultural Collaboration: Our Intercultural Assessment provides valuable insights to help you build collaboration across diverse cultures. • Recommend a Friend: Earn a bonus by referring talented professionals to join Learnlight through our referral program (conditions apply).