Unit4
Enterprise Resource Planning • Human Capital Management • Financial Management • Consolidation & Cash • Financial Audit
Customer Success Manager - Norwegian Speaking
November 29
Unit4
Enterprise Resource Planning • Human Capital Management • Financial Management • Consolidation & Cash • Financial Audit
Description
• As a Customer Success Manager, you will play a critical role in driving customer satisfaction and success by ensuring that clients fully leverage our products and services. • Your mission will be to guide clients through a tailored success plan, built collaboratively to meet their unique business needs and objectives. • You will be their trusted advisor, helping them navigate their Success Catalogue options, utilize their Success Points effectively, and access our specialized educational resources. • This position requires a deep understanding of customer success strategies, outstanding project management skills, and a customer-first mindset.
Requirements
• Excellent communication skills, fluent in Norwegian and English (verbal and written), with an ability to convey complex information clearly to clients. • Proven experience in Customer Success, Account Management, or a related role within a SaaS or software company. • Demonstrated ability to build and maintain strategic client relationships, with a focus on delivering exceptional service. • Strong understanding of customer success planning, KPI tracking, and action planning. • Proficiency in project management and an ability to multitask across various client needs. • Familiarity with ERP, SaaS and financial processes is considered an advantage. • Eagerness to learn and a structured & fact-based work approach. • Strong work ethic and high level of integrity.
Benefits
• a culture built on trust - giving you the freedom and autonomy to be successful; • balance - with our uncapped time off policy, remote working opportunities and Global Wellbeing Days when the whole company can switch off and prioritize well-being; • talented colleagues, role models and mentors - work, learn and be inspired by some of the best talent in the software industry; • a commitment to sustainability - with initiatives such as our Act4Good program, a way for everyone at Unit4 to come together and engage in actions that benefit society and the planet; • a safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all and include Women at Unit4, Pride at Unit4, Mental Health and Access at Unit4, and People of Color at Unit4.
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