Senior Salesforce Developer - Service Cloud Specialist

August 22

Apply Now

Receive Emails with Similar Jobs

Bounteous

WebsiteLinkedInAll Job Openings

We co‑innovate with the world's most ambitious brands to create transformative digital experiences.

501 - 1000

💰 Private Equity Round on 2021-08

Description

• Design, develop, and implement Service Cloud solutions to meet business requirements and improve customer service capabilities. • Lead end-to-end implementation of Service Cloud projects, including Experience Cloud integration, Salesforce Einstein AI configuration, and Einstein bot setup. • Configure messaging in-app with Einstein bot and live agents to facilitate seamless communication and support interactions. • Implement Knowledge Articles with Einstein recommendation to empower customers with self-service options and enhance resolution efficiency. • Develop and optimize skill-based Omni channel routing to ensure inquiries are routed to the most appropriate agent or team. • Utilize Apex, Flow, Lightning Web Components (LWC), and Lightning to customize and extend Service Cloud functionality as needed. • Collaborate with cross-functional teams to gather requirements, define project scope, and deliver solutions that align with business objectives. • Provide technical expertise and guidance to team members, fostering knowledge sharing and continuous improvement.

Requirements

• Bachelor’s degree in computer science, Engineering, or related field. • Minimum 7 years of experience in Salesforce development, with a focus on Service Cloud. • Salesforce Service Cloud Certified. • Demonstrated experience in completing 2-3 projects in Experience Cloud implementation, Salesforce Einstein AI, and Einstein bot setup. • Proficiency in messaging in-app with Einstein bot and live agents, as well as configuring Knowledge Articles with Einstein recommendation. • Strong expertise in skill-based Omni channel routing for efficient communication management. • Extensive knowledge of Salesforce technologies, including Apex, Flow, Lightning Web Components (LWC), and Lightning. • Excellent communication skills and ability to collaborate effectively with stakeholders at all levels. • Proven track record of delivering high-quality solutions on time and within budget.