Customer Service Representative

2 days ago

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Boylan Bottling Co

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Boylan Bottling Co. is a renowned beverage company that specializes in producing craft sodas made with pure cane sugar. Established in 1891 and proudly made in the USA, Boylan offers a variety of flavors including grape, orange, and ginger beer, as well as mixers for cocktails. Their products are available for direct purchase and through wholesale distribution, catering to both individual consumers and businesses.

Handcrafted, bold-flavored sodas sweetened with pure cane sugar

11 - 50 employees

Founded 1891

👥 B2C

🛍️ eCommerce

🛒 Retail

📋 Description

• Boylan Bottling Company is looking for a Customer Service Representative. • The Customer Service Representative performs the day-to-day processing of customer orders, schedules deliveries, and maintains customer information in the ERP. • Process customer orders in ERP and confirms they adhere to order requirements including order minimums, pricing, discounts, lead-time, delivery method, and fees. • Communicate with customers about any order issues, delays, or updates using the customer’s preferred communication method. • Work with accounting on late payments, credit limits, and customer holds. • Request and compare quotes from LTL and FTL carriers for delivery to customers, assign each load to lowest cost service with acceptable service levels. • Release orders to carriers and communicate handling and delivery requirements. • Prepare and send EDI transactions to select customers; keep track of customer EDI needs and process transactions promptly. • Send orders to warehouses for picking in advance of shipment date; communicate any special order requirements to warehouses. • Work with customers’ portals as needed to request shipments, send ASNs, or manage inventory. • Review inventory availability daily and alert Customer Service Manager of any shortages. • Process all shipments daily; check orders against BOLs and process the shipment and invoice in the ERP. • Work with carrier claims departments to recoup any losses from damaged or lost shipments. • Enact process improvement by evaluating current processes and procedures to identify more efficient and accurate task handling practices. • Develop constructive and cooperative working relationships within cross-functional teams. • Target to achieve 100% error free data entry. • Respond to incoming calls, e-mails, mail and in-person requests. • Comply with company policies, practices, and procedures. • Attend meetings and prepare follow-up as needed. • Set goals, prioritize, and execute duties of the position. • Manage documents, files, and electronic information in an organized, efficient and secure manner. • Interact with customers in a professional and pleasant manner. • Represent company as a professional in appearance and manner. • Communicate written and oral communication at the highest level of professionalism and integrity. • Perform quality and quantity duties as expected for position.

🎯 Requirements

• Bachelor’s degree or equivalent from four-year college or university and 2 years relevant inventory/production accounting experience (Accounting Degree preferred with expertise in production and materials movement); or high school diploma and 5 years of relevant inventory/production accounting experience. • Experience working in food and beverage industry is preferred. • Experience working with Microsoft Dynamics Business Central is preferred. • Working knowledge of MS OFFICE (Outlook, Word, Excel)