Customer Service Interpreter Specialist

2 days ago

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Linguava

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Onsite Interpretation • Document Translation • Video Relay Interpretation • Telephonic Interpretation • Website Translation

51 - 200

Description

• Manage inbound inquiries from calls and emails to secure interpreters to cover appointments. • Manage appointments in the assigned language group. • Efficiently input data & maintain accurate database information. • Support overflow inquiries for other languages when needed. • Other duties and responsibilities as requested by leads, Assistant Manager, or Scheduling Manager.

Requirements

• 2 years of experience in customer service call center environment • Professional verbal & written communication skills • Advanced interpersonal, time management and organizational skills • Organized and motivated with excellent follow-through, multi-tasking and problem-solving skills • Proficiency in MS Office applications • Ability to work independently while remaining an effective and efficient member of cross-functional teams • Ability to analyze problems and develop processes to alleviate problems • Strong ability to connect with people from different backgrounds

Benefits

• Medical, Dental, Vision, Life, AD&D, and Long-Term Disability • Paid Time Off • Paid Holidays • Paid VTO (Volunteer Time Off) • Professional Development Funds • 401k with Company Match