Blueprint is an AI-powered platform designed to assist mental health therapists by automating progress notes, drafting smart treatment plans, and providing actionable insights before, during, and after client sessions. Trusted by over 20,000 mental health professionals, Blueprint offers real-time clinical assistance and integrates seamlessly with EHR systems. The platform ensures high standards of security and privacy with features like HIPAA compliance and SOC 2 Type II certification, making it a valuable tool for mental health professionals seeking to enhance their practice through technology.
11 - 50 employees
๐ค Artificial Intelligence
โ๏ธ Healthcare Insurance
โ๏ธ SaaS
๐ฐ $400k Convertible Note on 2022-12
December 12, 2024
๐บ๐ธ United States โ Remote
โฐ Full Time
๐ข Junior
๐ก Mid-level
๐ Customer Support
๐ซ๐จโ๐ No degree required
๐ฆ H1B Visa Sponsor
Blueprint is an AI-powered platform designed to assist mental health therapists by automating progress notes, drafting smart treatment plans, and providing actionable insights before, during, and after client sessions. Trusted by over 20,000 mental health professionals, Blueprint offers real-time clinical assistance and integrates seamlessly with EHR systems. The platform ensures high standards of security and privacy with features like HIPAA compliance and SOC 2 Type II certification, making it a valuable tool for mental health professionals seeking to enhance their practice through technology.
11 - 50 employees
๐ค Artificial Intelligence
โ๏ธ Healthcare Insurance
โ๏ธ SaaS
๐ฐ $400k Convertible Note on 2022-12
โข About Blueprint: โข Blueprint is a venture-backed, mission-driven digital health company leveraging AI and design to improve mental health therapy quality. โข Mental health crisis in the U.S. with rising conditions and clinicians facing burnout. โข Work on the world's first 'Therapist Enablement Platform'. โข As a Customer Support Associate, interact with customers to deliver top-tier support via chat and email. โข Assist Blueprint customers with support inquiries, clarifying questions, providing resolutions, and follow-ups. โข Strong organizational skills and customer-first communication style required.
โข Excellent customer-facing communication skills โข A track record of great customer service โข A positive attitude, even when things get tough โข A willingness to go above and beyond to deliver an amazing customer experience โข 1+ years experience in a customer support or related role โข Experience with support/messaging platforms (e.g., Intercom, Zendesk, HelpScout) โข Experience working with mental health providers and/or a clinical background is a plus
โข Interesting, challenging, and meaningful work โข Work-life balance โข Competitive salary and equity โข 100% remote - no office, no commuting โข Health, dental, and vision insurance (Blueprint covers 75% of the premium for you and all dependents) โข Paid Maternal/Paternal leave โข Semi-annual team gatherings (in Chicago!) โข Unlimited PTO โข Opportunities to grow with the company and shape our product โข Hardworking, mission-driven, friendly coworkers
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