Blueprint
11 - 50 employees
🤖 Artificial Intelligence
⚕️ Healthcare Insurance
☁️ SaaS
💰 $400k Convertible Note on 2022-12
Customer Support Associate
6 days ago
🇺🇸 United States – Remote
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
🦅 H1B Visa Sponsor
Blueprint
11 - 50 employees
🤖 Artificial Intelligence
⚕️ Healthcare Insurance
☁️ SaaS
💰 $400k Convertible Note on 2022-12
Description
• About Blueprint: • Blueprint is a venture-backed, mission-driven digital health company leveraging AI and design to improve mental health therapy quality. • Mental health crisis in the U.S. with rising conditions and clinicians facing burnout. • Work on the world's first 'Therapist Enablement Platform'. • As a Customer Support Associate, interact with customers to deliver top-tier support via chat and email. • Assist Blueprint customers with support inquiries, clarifying questions, providing resolutions, and follow-ups. • Strong organizational skills and customer-first communication style required.
Requirements
• Excellent customer-facing communication skills • A track record of great customer service • A positive attitude, even when things get tough • A willingness to go above and beyond to deliver an amazing customer experience • 1+ years experience in a customer support or related role • Experience with support/messaging platforms (e.g., Intercom, Zendesk, HelpScout) • Experience working with mental health providers and/or a clinical background is a plus
Benefits
• Interesting, challenging, and meaningful work • Work-life balance • Competitive salary and equity • 100% remote - no office, no commuting • Health, dental, and vision insurance (Blueprint covers 75% of the premium for you and all dependents) • Paid Maternal/Paternal leave • Semi-annual team gatherings (in Chicago!) • Unlimited PTO • Opportunities to grow with the company and shape our product • Hardworking, mission-driven, friendly coworkers
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