Blueprint
Blueprint is an AI-powered platform designed to assist mental health therapists by automating progress notes, drafting smart treatment plans, and providing actionable insights before, during, and after client sessions. Trusted by over 20,000 mental health professionals, Blueprint offers real-time clinical assistance and integrates seamlessly with EHR systems. The platform ensures high standards of security and privacy with features like HIPAA compliance and SOC 2 Type II certification, making it a valuable tool for mental health professionals seeking to enhance their practice through technology.
11 - 50 employees
🤖 Artificial Intelligence
⚕️ Healthcare Insurance
☁️ SaaS
💰 $400k Convertible Note on 2022-12
Customer Support Associate
December 12, 2024
🇺🇸 United States – Remote
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
🦅 H1B Visa Sponsor
Blueprint
Blueprint is an AI-powered platform designed to assist mental health therapists by automating progress notes, drafting smart treatment plans, and providing actionable insights before, during, and after client sessions. Trusted by over 20,000 mental health professionals, Blueprint offers real-time clinical assistance and integrates seamlessly with EHR systems. The platform ensures high standards of security and privacy with features like HIPAA compliance and SOC 2 Type II certification, making it a valuable tool for mental health professionals seeking to enhance their practice through technology.
11 - 50 employees
🤖 Artificial Intelligence
⚕️ Healthcare Insurance
☁️ SaaS
💰 $400k Convertible Note on 2022-12
📋 Description
• About Blueprint: • Blueprint is a venture-backed, mission-driven digital health company leveraging AI and design to improve mental health therapy quality. • Mental health crisis in the U.S. with rising conditions and clinicians facing burnout. • Work on the world's first 'Therapist Enablement Platform'. • As a Customer Support Associate, interact with customers to deliver top-tier support via chat and email. • Assist Blueprint customers with support inquiries, clarifying questions, providing resolutions, and follow-ups. • Strong organizational skills and customer-first communication style required.
🎯 Requirements
• Excellent customer-facing communication skills • A track record of great customer service • A positive attitude, even when things get tough • A willingness to go above and beyond to deliver an amazing customer experience • 1+ years experience in a customer support or related role • Experience with support/messaging platforms (e.g., Intercom, Zendesk, HelpScout) • Experience working with mental health providers and/or a clinical background is a plus
🏖️ Benefits
• Interesting, challenging, and meaningful work • Work-life balance • Competitive salary and equity • 100% remote - no office, no commuting • Health, dental, and vision insurance (Blueprint covers 75% of the premium for you and all dependents) • Paid Maternal/Paternal leave • Semi-annual team gatherings (in Chicago!) • Unlimited PTO • Opportunities to grow with the company and shape our product • Hardworking, mission-driven, friendly coworkers
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