Customer Service Agent - Content Moderator

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BrickBrands

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BrickBrands is a company specializing in content classification and data labelling services, with a focus on enabling brands to engage effectively with their audiences. Established six years ago and originating from BrandBastion in the Nordics, BrickBrands offers moderation solutions in over 43 languages, operating globally with a team that works 24/7. The company aims to help brands respond to important topics and manage negative sentiment by blending technology with human insight. It emphasizes values such as accountability, teamwork, and continuous improvement, all while fostering a diverse and supportive work environment. BrickBrands' global reach and dedication to high-quality content processing make it a key player in enhancing brand communication in the social media space.

Social Media Moderation • Data Labeling • Brand Protection • Social Media Engagement • Data Insights

51 - 200 employees

📱 Media

🤝 B2B

🌍 Social Impact

📋 Description

• As a Customer Service Agent at BrickBrands, your main responsibility is to ensure the protection of the brands on all forms of social media. • Gaining experience in managing customers' queries and concerns in a professional manner. • Ensure the protection of brands from harmful content on various social media platforms. • You will be trained and have experience in communicating effectively with customers. • Analyzing information, conducting content moderation, and ensuring a safe experience for all businesses and individuals around the world. • Responding to potential customers via chat, email, or direct messages. • Use our online platform to monitor and engage with content seen all across social media platforms. • Filter out discussions and mentions of the client across various platforms. • Rapidly identify any online communication, whether it’s a plain text or a meme. • Understand brand policies and guidelines, to effectively analyze information. • Ensure the safety of the brand and the online community.

🎯 Requirements

• A High School Diploma or equivalent • A personal PC/laptop with a working webcam • General knowledge and interest in various social media platforms (Facebook, Instagram, LinkedIn, Discord, etc) • A good working home environment with a stable internet connection • Must have experience in content moderation, marketing, or social media management • Any form of experience in Social Media and Customer Service (non-voice) is a plus! • Has an interest and is well-versed in the Beauty industry • Having experience working in the Beauty Industry is a plus! • The ability to work an 8-hour shift, on a rotating schedule, and be flexible to work on weekends. • Excellent communication skills in English, both written and oral. • Additional languages are a PLUS!

🏖️ Benefits

• 100% Remote position • Continuous learning experience & career growth opportunities • Offers competitive compensation based on location market rates • A great opportunity to work with some of the world’s coolest and most innovative brands • A welcoming & positive environment where even your feedback and suggestions are all being taken into consideration • Enjoy working in a diverse & global team environment - BrickBrands team members come from different backgrounds