Sales Support Representative

March 15

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Hireframe

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Hireframe is a staffing company that specializes in providing nearshore and offshore talent to fill mission-critical roles for businesses. They offer on-demand recruitment services, focusing on roles such as Accounting & Finance, Operations & Customer Service, HR & Recruitment, Information Technology, and Sales & Marketing. Hireframe aims to save businesses time and money by staffing remote positions with skilled professionals from locations like Mexico and the Philippines. They offer a flexible recruitment model on a pay-per-hire basis and provide full-time dedicated team members as a service. Business leaders utilize Hireframe as a strategic partner in talent acquisition to meet growth targets and operational efficiency.

51 - 200 employees

🎯 Recruitment

🤝 B2B

👥 HR Tech

📋 Description

• We are seeking a proactive and customer-oriented Sales Support Representative to assist with customer inquiries and order management for our range of products, including VFDs, Pump Stations, Filters, and Cla-Valves. • This role involves creating customized proposals, sending them to customers, and ensuring timely follow-ups to drive satisfaction and sales. • Engage with customers to collect detailed information and fully understand their needs and requirements. • Work with the pricing team to ensure accurate and competitive pricing for products and services. • Develop comprehensive, tailored proposals that align with customer needs and specifications. • Deliver proposals to customers promptly and follow up as required to answer questions and close sales. • Accurately record all customer interactions, proposals, and follow-ups within the CRM system to maintain organized and up-to-date records. • Partner with the sales and technical teams to ensure customer requirements are met efficiently and effectively. • Assist with various administrative tasks to ensure smooth daily operations and customer satisfaction.

🎯 Requirements

• Strong communication and interpersonal skills, with the ability to build lasting relationships. • Exceptional attention to detail, ensuring accuracy in documentation and proposal preparation. • Self-motivated with the ability to manage multiple tasks and deadlines independently. • Familiarity with VFDs, Pump Stations, Filters, and Cla-Valves is a plus. • Experience with CRM systems and creating proposals is highly desirable. • Previous customer service experience preferred.

🏖️ Benefits

• Permanent remote work flexibility • Paid Time Off • Health Maintenance Organization (HMO) coverage • Annual performance bonuses • Dedicated coaches offer an extra channel of support and skill-building • Opportunities for professional growth