Brightfield
Brightfield is a leading provider of extended workforce market intelligence, utilizing its AI platform, TDX, to help global businesses identify and realize savings opportunities in contingent workforce spending. By automating time-consuming tasks and enabling insightful SOW analysis, Brightfield empowers organizations to negotiate supplier contracts with greater certainty and achieve significant ROI across various industries, including healthcare, technology, and financial services.
Total Talent Management • Services Procurement • Workforce Analytics • Job Title Taxonomy • Rate Cards
Director of Training and Education
April 3
Brightfield
Brightfield is a leading provider of extended workforce market intelligence, utilizing its AI platform, TDX, to help global businesses identify and realize savings opportunities in contingent workforce spending. By automating time-consuming tasks and enabling insightful SOW analysis, Brightfield empowers organizations to negotiate supplier contracts with greater certainty and achieve significant ROI across various industries, including healthcare, technology, and financial services.
Total Talent Management • Services Procurement • Workforce Analytics • Job Title Taxonomy • Rate Cards
📋 Description
• Develop and execute a global training and enablement strategy for both customers and internal customer-facing teams. • Design and deliver training programs that support customer onboarding, adoption, retention, and expansion. • Create and manage training content across multiple formats, including virtual, in-person, and asynchronous learning. • Ensure alignment between enablement programs and the customer journey, providing the right knowledge, tools, and resources at each stage. • Leverage LMS and enablement tools to track engagement, measure effectiveness, and optimize the delivery of training programs. • Facilitate and deliver live and on-demand training sessions for customers and internal teams. • Develop role-specific training for Customer Success, Sales, and other support teams to enhance customer interactions and product knowledge. • Build and maintain a learning library to provide ongoing access to training resources. • Develop deep expertise in TDX and leverage that knowledge to collaborate cross-functionally, ensuring training programs evolve alongside product enhancements and directly contribute to product development. • Implement certification programs to help customers deepen their expertise in Brightfield’s TDX platform. • Continuously analyze training impact using AI and data-driven insights and feedback to refine and improve programs. • Stay current on industry trends and best practices to enhance enablement initiatives.
🎯 Requirements
• 8+ years of training or enablement experience, including experience supporting Customer Success teams and direct customer training initiatives. • Proven ability to develop and scale training programs from the ground up that impact customer-facing teams and customers. • Experience implementing and managing LMS platforms and other enablement tools. • Strong track record of cross-functional collaboration with Customer Success, Data & Analytics, Sales, Product, and Marketing. • Background in fast-paced and high growth SaaS and technology training preferred.
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