brightfin
brightfin is a company that specializes in Telecom Expense Management (TEM) solutions. Their platform integrates mobile, telecom, and cloud expense data into ServiceNow, enabling businesses to track, allocate, and optimize their IT expenses effectively. With features such as automated workflows and centralized asset management, brightfin helps organizations achieve cost savings and operational efficiencies.
Client Delivery Manager
4 days ago
🌵 Arizona – Remote
🦌 Connecticut – Remote
+5 more states
💵 $65k - $75k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
👔 Manager
brightfin
brightfin is a company that specializes in Telecom Expense Management (TEM) solutions. Their platform integrates mobile, telecom, and cloud expense data into ServiceNow, enabling businesses to track, allocate, and optimize their IT expenses effectively. With features such as automated workflows and centralized asset management, brightfin helps organizations achieve cost savings and operational efficiencies.
📋 Description
• The CDM is the business and support interface between brightfin and the customer’s team. • Responsibilities include overseeing the delivery of contractual scope for each customer within the portfolio. • Ensure customer satisfaction and manage scope while meeting service level agreements. • Must have strong communication, presentation, customer service, analytical, and project management skills.
🎯 Requirements
• Minimum 3 years’ experience in TEM or similar customer success environment. • Exceptional communication skills, written and oral. • Strong aptitude for cross team collaboration and critical thinking. • Ability to lead customer escalation and expectation setting. • Moderate computer skills and typing ability. • Organized and punctual in task completion. • High school diploma or equivalent required.
🏖️ Benefits
• Comprehensive health, dental and vision benefits package. • Paid time off. • Work-life balance and taking time for yourself. • 401K with employer match.
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