Customer Support Specialist

September 19

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Prepaid Program Management • Payroll • Finance • FinTech • Cruise

51 - 200

Description

• Take responsibility for the resolution of customer needs via email and phone communication. • Serve as an escalation point and liaison between cardholders and the Manager of Customer Support. • Maintain a list of current issues/enhancements until resolution. • Monitor outstanding support issues for the card issuing bank. • Analyze outstanding issues and trends to troubleshoot problems. • Inform the Manager of Customer Support of all issues that fit into an already defined escalation template. • Support day-to-day cardholder maintenance and requests. • Take on additional tasks and projects, as assigned.

Requirements

• Mastery of the English language, both spoken and written. • Proficiency in Microsoft Office (including PowerPoint and Outlook). • Excellent analytical problem-solving skills. • Excellent written and spoken communication in English. • High level of attention to detail. • Outstanding customer service skills. • Visa and/or MasterCard regulation knowledge (extra credit). • Banking or financial services experience (extra credit). • Knowledge of international wire transfers (extra credit). • Debit, credit, or prepaid card experience (extra credit). • Experience supporting user-facing software (extra credit). • Experience working with ZenDesk (extra credit).