brightwheel
brightwheel is a comprehensive childcare management software offering solutions for preschools, child care centers, and parents. It streamlines administrative tasks such as billing, payroll, communication, and curriculum planning through its user-friendly app. Brightwheel helps educators and families connect more effectively and is designed to save time on routine tasks, enhancing operational efficiency in childcare settings.
Daycare • preschool • Mobile & Web Tool • Child Care • Education
Customer Onboarding Operations Specialist
February 13
🇺🇸 United States – Remote
💵 $25 / hour
⏰ Full Time
🟢 Junior
🟡 Mid-level
🚀 Onboarding Specialist
🦅 H1B Visa Sponsor
brightwheel
brightwheel is a comprehensive childcare management software offering solutions for preschools, child care centers, and parents. It streamlines administrative tasks such as billing, payroll, communication, and curriculum planning through its user-friendly app. Brightwheel helps educators and families connect more effectively and is designed to save time on routine tasks, enhancing operational efficiency in childcare settings.
Daycare • preschool • Mobile & Web Tool • Child Care • Education
📋 Description
• Our Mission and Opportunity • Early education is one of the greatest determinants of childhood outcomes... • Our Team • We are a fully remote team with employees... • We believe that everyone—from our employees to the students... • Who You Are • Brightwheel is actively seeking a highly motivated individual to play a key role... • The ideal candidate will possess a proven track record in navigating a fast-paced environment...
🎯 Requirements
• 2+ years of customer success, sales, and/or account management experience • Associate’s degree, Bachelor's degree, or comparable professional experience • A proven track record in onboarding new customers is a plus • Comfort with a high-volume funnel that requires careful prioritization to hit ambitious monthly goals • Ability to create urgency and motivate people to launch with brightwheel • Excellent collaboration, organization, time-management, and prioritization skills • Ability to self-manage time-sensitive and detailed tasks to deliver on time every time • Exceptional phone and written English communication skills. Bilingual written and verbal communication ability (specifically Spanish) is a plus. • Great attention to detail - nothing can slip through the cracks when we’re supporting our customers • Patience and empathy while teaching customers or handling tricky customer situations • Comfort with ambiguity, change, and a fast-paced environment that will evolve rapidly • Comfort with working remotely using communication tools such as Slack, Google Suite, and Zoom • Tech-savvy with experience in CRM tools (e.g., Salesforce) is preferred
🏖️ Benefits
• Premium medical, dental, and vision benefits • Generous paid parental leave • Paid time off policy • Monthly wellness and productivity stipend • Learning & Development stipend
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