Director, Sales and Workforce Analytics

April 3

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Brilliant Earth

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Brilliant Earth is a jewelry company that specializes in engagement rings, wedding rings, and various types of diamond and gemstone jewelry. They emphasize responsible sourcing and sustainability in their offerings, providing customers with options including lab-grown diamonds. With a strong online presence, customers can enjoy virtual appointments and shop conveniently across a wide range of styles and designs. Brilliant Earth also focuses on customer care, offering various services like free returns and lifetime warranties.

Ecommerce • Fine Jewelry • Social Responsibility • Ethical Sourcing • Luxury Goods

501 - 1000 employees

Founded 2005

👥 B2C

🛍️ eCommerce

🛒 Retail

📋 Description

• The Director of Sales and Workforce Analytics leads the workforce optimization and analysis functions. • Drive revenue and efficiency across the sales organization, including workforce planning and optimization, sales performance analysis and system enhancements. • Lead the Sales Analytics Team to provide timely and accurate data on sales performance to all relevant stakeholders across the business. • Ensure the business is maximizing efficiencies in scheduling and productivity while positively supporting the customer journey and employee experience. • Develop and manage key customer operations initiatives, fostering a sales culture of excellence.

🎯 Requirements

• 7-10+ years of experience in a technology-focused ecommerce sales environment, leading sales analytics and workforce teams • Highly analytical with an ability to translate data into actionable insights, strategies and goals. • Robust CRM or ERP software experience (NetSuite and Salesforce a plus) in additional to data visualization tools, such as Domo. • High level of business acumen and demonstrated understanding of operational KPIs in the Customer Operations field. • Experience utilizing customer insight analyses to drive continuous improvement of team performance. • Demonstrated experience recruiting and managing high-performing teams to achieve / exceed goals • Exceptional interpersonal and communication skills, with the ability to collaborate effectively with cross-functional teams and stakeholders at all levels of the organization. • Self-starter with a proactive and entrepreneurial spirit, able to thrive in a fast-paced, startup environment while maintaining a focus on achieving both business and social goals. • Highly organized and accountable with focus on execution, problem solving, and improving processes. • Ability to manage multiple priorities and maintain attention to detail in a fast-paced environment. • BA degree or equivalent, preferred

🏖️ Benefits

• Career Growth. We want to see you sparkle! Through regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. • Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here! • Lifestyle Spending Account. At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more! • Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings. • Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry. • Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling! • Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering. • Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month! • 401k match. We know that saving for the future is important. That's why we offer a generous 401k match. • Open PTO Policy. We know it’s important to recharge and relax. • Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions. • Disability and Life insurance. 100% employer-paid. • Pre-Tax Commuter Benefits.