Head of Sales - BPO

January 23

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CSVNow

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CSVNow is a company that specializes in providing outsourced customer support services, particularly to small and medium-sized businesses. They offer agile and highly customizable outsourcing solutions that cater to the unique needs of their clients, promoting cost-efficiency and personalized attention. Their services are PCI, HIPAA, and ISO 27001 certified, ensuring complete security and compliance. Based in Cebu, CSVNow prides itself on lower costs and high-quality service by sourcing top-tier talent and offering deep industry expertise in technology, healthcare, and financial services. CSVNow is dedicated to being a reliable partner, helping businesses scale their customer support operations while maintaining high customer satisfaction and compliance.

Niche • Software Engineer • DevOps • Full Stack Engineer • Back End Engineer

2 - 10 employees

🤝 B2B

📋 Compliance

📡 Telecommunications

📋 Description

• You're a hunter: proactively identify and engage with small to midsize business prospects, leveraging market insights and industry networks to uncover opportunities and drive new deal acquisition. • Meet aggressive sales growth targets through reliable pipeline management and accurate forecasting. • Employ a consultative solution-selling approach to address complex client challenges, driving mutually beneficial business outcomes. • Expertise in cultivating and maintaining relationships with decision-makers within client organizations, including C-level executives, to secure new business and maximize the value delivered by CSV Now's services. • Act as a trusted advisor to client prospects by demonstrating a deep understanding of their business drivers, organizational imperatives, and customer experience challenges. • Support all stages of the sales process, maintaining sales control and guiding internal teams to collaborate and rally around the development of innovative solutions. • Ensure smooth transition of client wins into implementation and operations, acting as a steward for good business and nurturing the client relationship through flawless execution. • Possess an in-depth understanding of CSV Now's services and differentiation in the marketplace. • Maintain competitive knowledge and focus, continuously growing and developing professionally. • Maintain accurate records of sales activities and forecasts in the CRM system. • Deliver effective proposals and presentations to decision-makers, articulating CSV Now's value proposition.

🎯 Requirements

• Minimum five (5) years of experience leading consultative sales cycles to enterprise and high-growth companies, with a focus on BPO solutions. • Proven ability to initiate, develop, and grow C-level and senior relationships within target client organizations, influencing purchase and buying decisions. • Experience selling complex hybrid CX solutions in the outsourcing marketplace. • Exceptional verbal and written communication skills, with a passion for revolutionary technological solutions. • Energetic, highly motivated, with an enquiring mind and passion for excellence and innovation in pursuit of business growth and success. • Excellent team and relationship building, sales, customer service, critical thinking, and interpersonal skills. • Proficient in sales rep KPIs/conversion metrics and the use of CRM systems. • Ability to work independently and as part of a team, demonstrating a results-driven approach and a commitment to exceeding department metrics/measures.