Director - Client Engagement

March 29

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

⏰ Full Time

🔴 Lead

👔 Director

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Bristol Global Mobility

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Bristol Global Mobility is a company that specializes in managing employee relocations for companies worldwide. They emphasize a unique approach by blending hospitality with mobility, aiming to improve lives and create lasting impacts during employee moves. Bristol focuses on providing value through reflective, connective, and human-centered relocation programs, and promotes sustainability and integration in their operations using advanced technology. Known for their commitment to client satisfaction and deep industry connections, Bristol operates with a mission to bring people together and make mobility more meaningful.

Home Sale Programs (BVO, Fixed Fee, GBO, AVO) • International Assignment Management Services • International Compensation Services • Move Management • U.S. Domestic Relocation Services

51 - 200 employees

Founded 1997

🚗 Transport

🤝 B2B

📋 Description

• This is a remote based job. We are looking for someone in the Eastern time zone. • To manage strategical and tactical processes throughout the business engagement and develop an accurate marketing strategy which strikes a perfect a balance between organizational growth and corporate clients' requirements. • Duties of Director, Client Engagement are not just related to business engagements, but extend to providing leadership with an innovative perspective, initiating, and facilitating communication across different channels of communication. • She/he also has to monitor technical, legal, and sales processes, which results in providing profitable results to the organization • Providing the required solution delivery to the client in the assigned time frame, and monitor each and every aspect of business engagement from start till end. • Responsible for achieving business results such as client satisfaction and profit. • Overall accounts management which includes basic accounting, accounts growth, accounts profitability, and developing strategies for successful target completion. • Developing business strategy with respect to proceeding of business engagements, plan execution, and personnel management for optimum target utilization. • Demonstrating an innovative leadership strategy for accomplishment of business goals set by the organization and corporate clients. • Maintaining long lasting business relationship with current and previous clients, and proposing new and profitable business opportunity with key clients. • Striving to develop relationships and/or awareness of Bristol, above the day-to-day contact. • Managing profitability in business engagement by tracking work statements, budgeting the entire proceedings, and providing optimum management of time and resource. • Maintaining consumer satisfaction by maintaining the quality of services offered, ensuring the delivery of work in the assigned time, maintaining client invoice, as well as resolving the clients complains and queries. • Managing the entire team involved in the business project, mentoring / organizing the training of the team involved, scheduling team resource in shifts, and resolving issues giving rise to conflicts within the team. • Coordinating with technical, legal, and sales department and communicating the same with the project team to ensure optimum performance of the team. • Demonstrating excellent oral, verbal, written, and presentation skills for effective communication between business organization and corporate clients. • Developing profitable marketing strategy for customer outreach and extending consumer base, developing sales pitch, etc., for customer presentations. • Promote team building and internal relationships. • Other duties, as assigned.

🎯 Requirements

Bachelor's degree (B.S. or B. A.) Minimum of five years of client account management/ relationship management experience. Relocation and/or Real Estate experience is a plus; Proven track record of providing superior client service in an advisory or consultative role Strong project management skills Intermediate Computer Skills in Word and Excel Travel required

🏖️ Benefits

Unlimited paid time off Medical, Dental and Vision Benefits FSA & HSA accounts 401k with 50% match Life and personal accident insurance Adoption assistance Tuition reimbursement Employee assistance program Marketplace for personal shopping discounts