Senior Customer Success Engineer

March 28

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

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BriteCore

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BriteCore is a cloud-native platform for property and casualty (P&C) insurers that enhances business growth, productivity, and customer experience. The platform offers advanced reporting, analytics, and customizable portals for agents and policyholders, leveraging AI and machine learning for efficiency. Built on Amazon Web Services (AWS), BriteCore provides a reliable, scalable solution that supports remote work and is designed to integrate with third-party tools to adapt to industry trends.

insurance processing systems • quoting • integration • policy administration • property/casualty software

51 - 200 employees

Founded 2009

☁️ SaaS

💳 Fintech

📋 Description

• At BriteCore, we’re a dynamic, forward-thinking company on a mission to empower Property & Casualty (P&C) insurers to grow their business and achieve operational efficiencies with modern cloud-native technology. • Our software platform is mission-critical, enabling carrier customers to manage policies, billing, and claims with an all-in-one core insurance solution that delivers real-time analytics and digital portals for agents and policyholders. • We believe in creating an inclusive and collaborative work environment where team members are encouraged to share ideas, challenge the status quo, and grow both personally and professionally. • Join us at BriteCore and be part of a company that’s shaping the future of insurance technology. • As our team continues to grow, we’re excited to add a Senior Customer Success Engineer with deep expertise in the P&C space, particularly in Policy Administration Systems (PAS). • Collaborating with teams across BriteCore, you’ll deliver results that matter for both our customers and the company. • Your expertise in technology configurations will be key in providing strategic guidance within a cloud environment, helping customers unlock the full potential of our platform. • If you thrive in a fast-paced, scaling environment, we’d like to chat with you.

🎯 Requirements

• Bachelor’s Degree in Computer Science, Business or related field • 5+ years of experience working in a client facing role within the SaaS space • 3+ years of hands-on experience working in the P&C space • 3+ years of experience managing a portfolio of enterprise-level clients • 2+ years of experience working at a scaling startup • 2+ years of hands-on experience working on implementations • Hands on experience with MySQL and /or experience coding in Python • Proven experience of managing customer relationships, setting expectations, and persuading customer engagement • Excellent verbal and written communication skills

🏖️ Benefits

• medical • dental • vision • 401K (with company match) • disability coverage • unlimited PTO • fully paid parental leave • more.