L1 Helpdesk - Salesforce

March 10

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Brixio

Brixio. com is currently a parked domain hosted by GoDaddy, indicating that it may be available for sale or future development. The website provides a minimal interface with contact information for purchasing the domain and includes advertisements and related links managed by GoDaddy. As of now, Brixio does not appear to operate as an active company or provide any products or services to the public.

Commercial Real Estate Technology β€’ 1031 Exchange β€’ Tenant Representation β€’ REIT β€’ Securitized Real Estate

11 - 50 employees

πŸ’° Seed Round on 2016-02

πŸ“‹ Description

β€’ Location: Remote (Philippines). β€’ Employment Type: Full-time, project based. β€’ Mission duration: 6 months minimum. β€’ Time zone: UTC+8. β€’ Work Schedule: Morning shift; mid shift or evening shift depending on client. β€’ Seniority required: 3 to 6 years. β€’ We are looking for a Level 1 Helpdesk Specialist with experience in Salesforce to provide technical support and troubleshooting assistance. The ideal candidate will be responsible for handling user queries, resolving system issues, and ensuring a smooth Salesforce experience for end-users.

🎯 Requirements

β€’ Provide first-level technical support for Salesforce users. β€’ Troubleshoot basic Salesforce issues, including login problems, data access, and system navigation. β€’ Escalate complex technical problems to L2/L3 support teams. β€’ Assist with user account management, password resets, and permission adjustments. β€’ Document incidents, resolutions, and recurring issues for knowledge base updates. β€’ Educate users on Salesforce best practices and system functionality. β€’ Collaborate with internal teams to ensure smooth system performance. β€’ 3+ year of experience in an IT helpdesk or technical support role. β€’ Basic knowledge of Salesforce CRM (Admin knowledge is a plus). β€’ Strong problem-solving and troubleshooting skills. β€’ Ability to communicate effectively with non-technical users. β€’ Experience with ticketing systems and remote support tools. β€’ Strong attention to detail and customer service orientation. β€’ Salesforce certifications (e.g., Salesforce Administrator, Salesforce Associate). β€’ Experience supporting other CRM systems or cloud-based tools.

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