Jün Cyber
Jün Cyber is a company dedicated to empowering small and mid-sized businesses by bridging the gap between technical and business requirements. They provide a range of services including IT managed services, cybersecurity, compliance solutions, and IT automation to ensure that clients can operate securely, efficiently, and profitably in the digital landscape. With a commitment to integrity and tailored solutions, Jün Cyber helps organizations navigate the complexities of technology management and security, thereby giving them a competitive edge.
Cybersecurity • Project Management • NIST 800-171 • ISO 27001 • Risk Assessment
Help Desk Agent
March 14
Jün Cyber
Jün Cyber is a company dedicated to empowering small and mid-sized businesses by bridging the gap between technical and business requirements. They provide a range of services including IT managed services, cybersecurity, compliance solutions, and IT automation to ensure that clients can operate securely, efficiently, and profitably in the digital landscape. With a commitment to integrity and tailored solutions, Jün Cyber helps organizations navigate the complexities of technology management and security, thereby giving them a competitive edge.
Cybersecurity • Project Management • NIST 800-171 • ISO 27001 • Risk Assessment
📋 Description
• Provide technical support via chat, email, and phone. • Troubleshoot hardware, software, and network issues. • Assist clients with system access, password resets, and general IT inquiries. • Escalate complex issues to appropriate teams when necessary. • Document and track customer interactions in our support system. • Collaborate with the team to enhance support processes. • Advanced troubleshooting of Windows, MacOS, M365, and Google Workspace. • Networking fundamentals and hardware troubleshooting. • Understanding of common security threats and ability to educate users on best practices. • Experience with ticketing systems and remote support tools.
🎯 Requirements
• Residing in the Philippines with a stable internet connection. • Previous experience in IT support, customer service, or a related field. • Strong communication skills in English, both written and verbal. • Proficiency in troubleshooting basic technical issues and guiding users through solutions. • Self-motivated, organized, and capable of working independently. • Familiarity with cybersecurity concepts is a plus but not required—training will be provided.
🏖️ Benefits
• 100% remote work—operate from anywhere in the Philippines. • Full-time, stable employment (40 hours per week). • Opportunities for learning and growth in the cybersecurity sector. • A supportive team and dynamic work environment.
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