itGenius 🤓 Biz Tech Experts
itGenius is a tech support and consultancy firm specializing in IT solutions for businesses, particularly within the Google Workspace ecosystem. They provide services like cloud support, IT systems health checks, and quick fix support, aimed at helping organizations transition smoothly to modern cloud technologies. With a focus on scalability and efficiency, itGenius offers strategic advice and hands-on implementation to meet the needs of small to medium-sized businesses.
Managed IT Support • Managed Service • IT Consulting • IT Outsourcing • Google Apps
IT Engineer, Level 1/2
March 13
itGenius 🤓 Biz Tech Experts
itGenius is a tech support and consultancy firm specializing in IT solutions for businesses, particularly within the Google Workspace ecosystem. They provide services like cloud support, IT systems health checks, and quick fix support, aimed at helping organizations transition smoothly to modern cloud technologies. With a focus on scalability and efficiency, itGenius offers strategic advice and hands-on implementation to meet the needs of small to medium-sized businesses.
Managed IT Support • Managed Service • IT Consulting • IT Outsourcing • Google Apps
📋 Description
• Unleash Your Inner Tech Hero: Level 1/2 IT Engineer at Onsite Helper. • Championing Cloud Productivity: Provide expert technical support and administration for Google Workspace and Microsoft 365. • Masterminding Ticket Management: Ensure timely resolution of client issues, adhering to strict SLAs. • Technical Wizardry at Your Fingertips: Provide expert technical support and guidance to our esteemed clientele. • Network Ninja: Remotely and Onsite, maintain and support clients' network infrastructure. • IT Strategist: Review clients' IT landscapes and recommend enhancements. • Cloud Maestro: Maintain internal cloud server infrastructure and contribute to exciting internal projects. • Team Player Extraordinaire: Assist the projects team and other departments whenever needed.
🎯 Requirements
• Technical Expertise: A minimum of 3 years experience in a helpdesk environment, preferably within a Managed Service Provider (MSP) or Outsourced IT Helpdesk setup, with a strong focus on supporting and administering Google Workspace and Microsoft 365. • Communication Elite: Exceptional communication skills, both written and verbal, to effectively interact with clients and colleagues. • Networking Guru: Solid IT networking skills, including an understanding of TCP/IP, routing, and switching protocols. • Cloud Confidant: Experience with cloud environments like Azure, AWS, and GCP is a valuable asset. • Adaptability and Agility: The ability to thrive in a fast-paced, dynamic environment, juggling multiple tasks efficiently without compromising quality. • Organisation and Prioritisation: Exceptional organisational skills and the ability to prioritise effectively, working autonomously while collaborating seamlessly. • Ownership and Initiative: Embrace ownership of issues, seeing them through to completion with meticulous attention to detail and a focus on delivering high-quality solutions. • IT Certifications: IT-related certifications, such as CCNA, CompTIA A+ or Network+, are a bonus but not mandatory.
🏖️ Benefits
• Competitive Compensation: A salary package ranging from Php30k to Php45k for the first year, with annual performance-based reviews. • Staff Bonus: After one year, you'll be eligible for a staff bonus of around A$2k to A$7k. • Employee Benefits: Enjoy A$1k-5k in annual employee benefits, unlocked after your first year, including funds for technology purchases, health and fitness, and upskilling/certifications. • Exciting Yearly Conferences: Experience the thrill of our annual conferences, where we whisk the team away to exotic locales like Boracay Island in the Philippines.
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