Technical Support Engineer

March 17

🎰 Nevada – Remote

Although this job is listed in Nevada, this company may be open to hiring remote in other states.

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

+1 more states

🎰 Nevada – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

💵 $107k - $171k / year

⏰ Full Time

🟠 Senior

🔴 Lead

📞 Support Engineer

🦅 H1B Visa Sponsor

Apply Now

Receive Emails with Similar Jobs

Broadcom

WebsiteLinkedInAll Job Openings

Broadcom is a global technology company that designs, develops, and supplies a broad range of semiconductor and infrastructure software solutions. The company serves the data center, networking, software, broadband, wireless, and storage and industrial markets. Broadcom is known for its innovative solutions in semiconductor and software businesses that enable the delivery of data and video content globally. Additionally, Broadcom is committed to maintaining privacy and accessibility standards in its digital interactions and customer service.

Bluetooth® Solutions • Cable Modems • Knowledge-based Processors • Satellite & IPTV STBs • xDSL

10,000+ employees

Founded 1961

🔧 Hardware

📡 Telecommunications

☁️ SaaS

💰 Post-IPO Equity on 2017-10

📋 Description

• The Technical Support Engineer functions as a member of the Brocade Global Support organization • Strong fault isolation and root cause analysis skills are required to diagnose and solve complex technical issues • Outside of the Monday through Friday, Brocade OSEs are expected to be available nights and weekends • Provides expertise in the design, planning and implementation of complex SAN infrastructures • Participate with Brocade hardware refresh planning • Assist in assessing the existing environment and mapping to new design • Assist with migration planning • Remotely assist with change execution as needed • Assist in implementing SAN management tools that streamline daily operations • Lead educational workshops to expand the knowledge and skill set of internal SAN designers and administrators • Support the operation and management of the Customer’s Brocade infrastructure • Support the design or provide advice on Brocade solutions within Customer infrastructure projects

🎯 Requirements

• BS degree in Computer Science/Electrical Engineering/Computer Engineering or equivalent work experience and 8+ years of experience in a senior client-facing role at a technology company; OR MS degree and 6+ years of experience • In depth knowledge of networking technologies and protocols, and specifically storage area networking (SAN) • Understanding of SNMP monitoring and management • SAN domain experience required • Brocade associate and professional certifications are desirable • Must have knowledge on how to configure, manage and support (via command line) the following: logical switch creation and management, FCIP Tunnel creation, zoning, SAN Fabrics, FOS upgrades/downgrades, config backup/restore, snmpv3 configuration, MAPS configuration, understanding of longwave and shortwave optics, understanding of Brocade Support Link (BSL), PEX, FICON, IBM Global Mirror, PUTTY, and hardware assembly • Customer focused with a record of accomplishment of developing successful relationships with external and internal customers • MS Office / Google Suite expertise • Record of accomplishment of successfully managing complex IT projects • Ability to rapidly adapt and adopt to new technologies • Excellent customer communication (Verbal and Written), problem solving, planning and organization skills • Works cooperatively with others as a teammate to achieve results, build morale, and ability to work cross functionally in a rapidly changing organization • Additional Language (Spoken business level) a plus • Successful implementations of current generation SAN products, especially Brocade products • Experience implementing and customizing monitoring tools and features in SAN products • Experience with Open SSL and certificate implementation • Experience with Linux and / or Windows server implementations

🏖️ Benefits

• Medical, dental and vision plans • 401(K) participation including company matching • Employee Stock Purchase Program (ESPP) • Employee Assistance Program (EAP) • Company paid holidays • Paid sick leave and vacation time