MR Technical Support Engineer

February 11

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GE HealthCare

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GE HealthCare is a leader in precision care, dedicated to providing innovative technologies and integrated solutions that enhance healthcare services. As a stand-alone company, it focuses on imaging, ultrasound, and healthcare IT, empowering clinicians and improving patient outcomes through advanced medical technologies and personalized care solutions. With a significant investment in research and development, GE HealthCare aims to transform healthcare by making hospitals more efficient and therapies more precise.

Healthcare • Biotechnology

10,000+ employees

Founded 1892

💊 Pharmaceuticals

📋 Description

• The Philips MR Technical Support Engineer (TSE) drives customer satisfaction through Service Excellence by providing technical support and counsel both remote and onsite to Field Engineers (FE’s), Client Service Technicians (CST’s), and Customers experiencing system performance issues. • This position is the technical resource for all service-related escalations regarding the Philips MR product family and should include but is not limited to: Intera, Achieva, Panorama, Ingenia as well as associated Workstations. • Philips CT knowledge and expertise is not required, but is a plus: Brilliance, Ingenuity, Big Bore, Spectral product families. • This is a remote role where you will work out of your home office. • The successful candidate must reside in the United States with the ability to work from home in a dedicated office space, free from distraction with a high-speed internet connection.

🎯 Requirements

• High School Diploma/GED AND 8+ years of experience servicing mechanical and/or electrical equipment, OR Associate’s or Bachelor’s degree in Electrical, Mechanical, or Biomedical Engineering, or related field AND 5 years of experience servicing mechanical and/or electrical equipment OR Equivalent military education to Associates or Bachelor’s degrees AND 5 years of experience servicing mechanical and/or electrical equipment. • Must have consistently performed as an FE II and/or an FE III, or the equivalent external to GEHC with a minimum of 5 years of diagnostic imaging experience with regards to the repair and maintenance of Philips MR systems. • Ability to handle/resolve difficult technical issues with advanced knowledge in applicable systems. • Must have and maintain a valid Driver’s License.

🏖️ Benefits

• competitive benefits package • medical, dental, vision • paid time off • 401(k) plan with employee and company contribution opportunities • life, disability, and accident insurance • tuition reimbursement