Primary Support Engineer - PeopleSoft Technical

February 14

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Support Revolution

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Support Revolution is a company that specializes in providing third-party support services for Oracle and SAP products. They offer cost-effective maintenance and support solutions aimed at reducing support costs significantly—potentially by up to 90%—while ensuring personalized service and operational continuity for businesses relying on legacy software systems such as PeopleSoft, Exadata, and SAP. Their services include proactive support, data migration, and managed services, empowering clients to optimize their IT expenditures and enhance productivity.

third-party Oracle software support and maintenance • third-party SAP software support and maintenance • oracle it support • sap it support • third party software support

51 - 200 employees

Founded 2012

🏢 Enterprise

☁️ SaaS

💳 Fintech

📋 Description

• As a Primary Support Engineer, you will ensure the integrity, reliability, and performance of PeopleSoft applications for clients. • Provide in-depth technical expertise on PeopleSoft across multiple releases. • Configure and optimize PeopleSoft technical components across various modules. • Collaborate effectively with cross-functional teams. • Analyze and resolve complex issues requiring evaluation of multiple factors. • Troubleshoot and manage customer issues within SLAs while balancing speed and accuracy. • Document solutions clearly for future reference.

🎯 Requirements

• 10+ years of experience in PeopleSoft HCM/FSCM support • Extensive technical expertise in PeopleSoft • Prior experience in a support role (preferred) • Strong knowledge of PeopleSoft architecture, localizations, implementations, and key functionalities • Independent problem-solving skills with a proactive approach • Strong analytical and critical thinking abilities • Ability to coordinate and collaborate with team members at all experience levels • Proven capability to manage multiple initiatives simultaneously • Experience working on complex, unfamiliar issues requiring in-depth analysis • Excellent written and verbal communication skills • A hands-on, results-driven mindset with a team-player attitude • A self-starter with strong attention to detail and the ability to work efficiently under pressure

🏖️ Benefits

• Competitive Salary • Medical, Dental, and Vision coverage • 401K retirement savings plan • Length of Service Awards , including additional annual leave, bonuses, and paid sabbaticals • Remote Working Model – Work in a way that suits your lifestyle and enhances your productivity • Employee Assistance Program (EAP) – 24/7 confidential support and counselling services • Employee Development – A personalized competency framework with training opportunities to advance your career • Perkbox Perks – Exclusive discounts, cashback, and rewards, plus monthly Flexi Points to spend as you choose